Yooki Vito

Driven by a results-focused approach, I leveraged my problem-solving and leadership skills of Marketing Communications to enhance customer satisfaction and expand the client base. My expertise in Adobe and Microsoft, combined with a proven ability to adapt and communicate effectively, has consistently driven project success and improved operational efficiencies.

Marketing Communications at Agent Property (2020-12 – Present)

Informed clients of policies and procedures.

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Resolved caller issues quickly and thoroughly.
• Escalated and resolved customer complaints with punctual, polite and professional service.
• Established strong customer relationships, building recommendations and loyalty.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Obtained client information by answering telephone calls.
• Maintained comprehensive product and service knowledge for accurate, informative customer advice.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Expanded customer base through effective networking, cold calling, and relationship-building strategies.

Jockey at Gamers Online (2017-11 – 2019-05)

Ensured a high-quality gaming experience by rigorously adhering to industry best practices during the development process.

• Improved game mechanics for smoother gameplay experiences, leading to higher player satisfaction rates.
• Optimized game performance by troubleshooting and resolving technical issues related to graphics, audio, and UI components.
• Facilitated productive communication between team members throughout all stages of development for efficient collaboration on projects.
• Actively engaged with the gaming community through social media channels, forums, and events, fostering strong relationships with fans.

Administration at Djarum (2015-08 – 2016-09)

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

Diploma1 in Room Division – Surabaya Hotel School (2023-12)

Housekeeping Internship in Housekeeping – JW Marriot Hotel Surabaya