Marketing Communications at Agent Property (2020-12 – Present)
Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Jockey at Gamers Online (2017-11 – 2019-05)
Ensured a high-quality gaming experience by rigorously adhering to industry best practices during the development process.
- Improved game mechanics for smoother gameplay experiences, leading to higher player satisfaction rates.
- Optimized game performance by troubleshooting and resolving technical issues related to graphics, audio, and UI components.
- Facilitated productive communication between team members throughout all stages of development for efficient collaboration on projects.
- Actively engaged with the gaming community through social media channels, forums, and events, fostering strong relationships with fans.
Administration at Djarum (2015-08 – 2016-09)
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
