Senior System & Network Engineer at Tech Mahindra (2025-03 – 2025-11)
- Resolve user-reported technical issues across network, software, and hardware environments.
- Log, track, and manage incidents and service requests using ITSM ticketing tools.
- Clearly explain technical solutions to non-technical users and provide timely status updates.
- Escalate unresolved or complex issues to L2/L3 teams or appropriate groups following the escalation matrix.
- Create and maintain knowledge base articles and technical documentation to support ongoing operations.
- Troubleshoot and support diverse systems, including Windows/Mac OS, servers, networks, Active Directory, and Microsoft 365.
- Perform onsite troubleshooting, installations, and hardware replacements to ensure minimal downtime.
Senior System & Support Engineer at i-Merit Technologies (2023-04 – 2024-12)
Project Lead in providing the highest of technical expertise in the architecture, design, development, implementation, integration, migration and operation management
- Designed diagnostic system that monitors and flags critical system and network errors improving patch management and issue alerting and identification in real time by 30%.
- led optimization efforts, reducing size and system processing time and contributing to better network and system health and efficiency integrating automation scripts using Batch and power-shell.
- Collaborated with cross-functional teams to meet client and stakeholders specifications, business needs and ensure compliance with industry standards and regulations.
- Integrated a highly advanced python developed tools and software "US Army" project for data annotation C5.
- Performed different updates including software/hardware, automated backups and recovery.
- Automating log rotation ensuring logs efficiently managed preventing excessive disk space consumption and performance degradation along with scheduling recurring tasks and service management.
IT System Engineer at LetsGetChecked (2021-07 – 2023-06)
- Designed cloud-based micro services architecture to support scalable deployment of different platforms hosting multiple tools and software reducing cost by nearly %35.
- VMware ESXI management and virtual machine provisioning, along with incorporating software and interface interaction.
- Administered troubleshooted build systems and network providing life-cycle support for both windows, Mac and Linux based operating systems.
- Network monitoring and troubleshooting Cisco Meraki, Palo-Alto Prism and FortiGate/Fortinet firewall management.
- Enforcing, educating associates/clients and stakeholders on Cybersecurity measures and best practices and integration of the zero trust principles along with participating in security incident response.
- User authentication and device management using different tools such as In-tune MDM/MAM BYOD.
- Created, Maintained, Altered and updated documentation to ensure smooth IT operations for enterprise environment.
System Security Engineer at Pulse Secure (2020-05 – 2022-05)
- Configured, deployed and managed Pulse Connect (PCS) VPN appliances utilizing the juniper-based software facilitating secure remote access infrastructure and network control for different organizations.
- User connections and role implementation by configuring, enforcing and creating security policies, assigning permissions to secure application manager (SAM) and integrating with identity providers for single sign-on (SSO).
- Configured and integrated external authentication servers and identity providers such as Microsoft Entra ID, for single sign-on.
- Distributing, configuring and managing certificate-based machine tunnels for Pulse Secure Desktop client on user endpoints for seamless connection by reducing attack surfaces.
- Monitoring security by managing user accounts, credentials and access rights withing the platform ensuring secure access to companies' resources and prevent potential threats, breaches and performance issues.
- Efficiently diagnosed, identified, and resolved stakeholders technical and system failures in real time by following current security protocols, mitigating future threats and identity management.
- Maintained up-to-date documentation of the system's configuration, security policies and user guidelines and directions.
Technical Solution Analyst at Oracle Cerner (2019-02 – 2020-03)
- Supported and implemented Cerner software/platforms by providing technical and functional expertise to clients, troubleshooting incidents resolving issues and maintaining applications.
- Documented technical solutions, by managing work queues, performing database queries, configuring software and ensuring successful implementation prior to clients going live.
- Captured log-files Identified code defects, ad-hoc querying databases, and potentially update database fields by troubleshooting and resolving issues.
- Performed data analysis techniques using SAP business objects and data warehouse for data design, management and business intelligence (BI).
- Followed configuration work plans for solution functionalities and components in production and non-production environments.
- Gathered requirements and determined the scope of work to apply change management processes and appropriately estimate delivery effort on timely manner.
- Collaborated and worked with a variety of teams across the organization on different projects providing due diligence by researching workarounds and making recommendations. applications Cerner Discern Expert, Cerner PowerChart, Cerner FirstNet, Cerner CareNet,/ CareAdmin, and servers.
- Perform ongoing performance tuning, hardware/OS upgrades and resource optimization.
- Building system for optimal integrity, recover-ability and availability.
- Respond to requests for support by users. Test and coordinate testing of new releases of Oracle Applications. Log bugs against applications and follow up with IT and Development.
- Monitor future applications releases.
- Train and onboard new users on features of applications. Maintain applications responsibilities based on work group of users. Act as reporting resource. Represent users at Data Center meetings, user meetings at quarter end and whenever necessary.
- Assistance and guidance in understanding and applying company policies and procedures "PHI" HIPPA
Data Center Engineer at Express Scripts Pharmacy (2019-02 – 2019-11)
Assistant at Heaven Of Champaign (2012-03 – 2012-07)
- Assisted with diet prep meals along with delivery.
- Answering phone calls and attending to patients needs.
- Maintaining meal records and kept count of calories, ingredients and allergic confirmation.
- Ensuring distribution and delivery with care and timely manner.
- Delivered exceptional customer and personable service to patients.
