Yousra Remki

Bilingual operations and customer service professional with experience supporting administrative processes, employee onboarding, scheduling, documentation, and customer relations. Skilled in coordinating daily operations, maintaining accurate records, supporting hiring processes, and improving workflow efficiency. Strong communicator with leadership experience, a background in education, and the ability to adapt in fast-paced environments.

Operations Assistant Manager - World Market

(2026-03)

• Support daily business operations by coordinating workflows, documentation, scheduling, and team priorities
• Assist with employee onboarding, new hire orientation, and employment documentation processes
• Complete I-9 verification and maintain accurate employee records
• Manage timekeeping, attendance tracking, and UKG workforce management entries
• Coordinate interviews, communicate with candidates, and support early-stage hiring activities
• Train and coach employees on procedures, customer service standards, and operational expectations
• Prepare reports, monitor performance metrics, and support process improvements
• Resolve customer concerns professionally while maintaining a positive service experience

Acting Merchandise Manager / Project Coordinator - World Market

(2026-03)

• Coordinate projects, timelines, and daily operational priorities
• Organize inventory processes, workflow execution, and team assignments
• Collaborate with multiple departments to ensure tasks are completed efficiently
• Support team training, communication, and performance improvement initiatives

Assistant Store Manager - Ashley Home Furniture

(2025-03 - 2026-03)

• Supported daily operations, employee coordination, and administrative processes
• Assisted leadership with scheduling, documentation, reporting, and customer service operations
• Maintained accurate records and supported payroll/timekeeping procedures
• Trained employees and provided coaching to improve performance and service quality
• Handled customer escalations and developed solutions to improve customer satisfaction
• Monitored operational goals and supported team productivity

Office Manager - Ashley Home Furniture

(2024-12 - 2025-03)

• Managed administrative tasks including documentation, records, and internal communication
• Supported HR-related procedures, employee paperwork, and compliance processes
• Coordinated information between leadership, employees, and other locations
• Maintained organized files and assisted with daily office operations

Sales Associate - Ashley Home Furniture

(2024-06 - 2024-12)

• Assisted customers through the full sales process, including product selection, financing options, and purchase completion for home furniture solutions
• Built strong customer relationships by identifying needs and recommending appropriate products based on style, space, and budget
• Consistently contributed to meeting and exceeding individual and store sales goals through effective upselling and cross-selling techniques
• Provided detailed product knowledge on materials, warranties, delivery timelines, and care instructions to support informed purchasing decisions
• Managed POS transactions, financing applications, and order processing with accuracy and attention to detail
• Coordinated with warehouse and delivery teams to ensure smooth order fulfillment and customer satisfaction
• Handled customer inquiries, concerns, and post-sale follow-ups to ensure a positive overall experience
• Maintained showroom presentation by organizing displays, updating pricing, and ensuring a clean, welcoming environment

English/French Tutor - Royal Private School

(2022-07 - 2024-05)

• Taught English and French language skills to kindergarten and middle school students
• Created lesson plans, organized learning materials, and managed classroom activities
• Adapted communication styles to meet different student needs
• Developed strong training, communication, and organizational skills
• Collaborated with school administrators, including district staff and deans, to align instruction with student needs and improve academic outcomes
• Maintained open communication with educational leadership to support student progress, behavioral goals, and classroom effectiveness
• Acted as a liaison between educators and administration to support student performance, engagement, and overall academic success

Sales Associate - Zara

(2019-07 - 2020-05)

• Delivered high-level customer service by assisting shoppers with styling, product selection, and sizing to enhance overall shopping experience
• Maintained strong product knowledge to support customer inquiries and drive informed purchasing decisions
• Processed sales transactions accurately and efficiently using point-of-sale (POS) systems
• Supported store operations including restocking merchandise, organizing floor displays, and ensuring visual standards were met
• Collaborated with team members to meet daily sales targets and maintain smooth store workflow during peak hours
• Handled customer concerns professionally, providing quick resolutions to ensure satisfaction and retention
• Assisted with inventory management tasks including stock replenishment, labeling, and backroom organization
• Contributed to maintaining a clean, organized, and visually appealing store environment in line with brand standards

Bachelors - Electrotechnical Engineering - USTHB (2023-01 - 2023-07)

High school Diploma - Science and Technology - Technical Highschool (2018-09 - 2018-07)