Yun Einda
Tech-savvy and customer-focused professional with 6+ years of experience in customer service, hospitality, aviation, and fast-paced environments
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About
Tech-savvy and customer-focused professional with 6+ years of experience in customer service, hospitality, aviation, and fast-paced environments. Skilled in computer systems, Microsoft Office, data entry, customer support, problem-solving, and learning new software quickly. Currently pursuing Information Technology and building knowledge in cybersecurity.
Seeking a remote customer support, administrative, technical support, or operations role where I can use my communication, computer, and organizational skills while continuing to grow professionally.
Experience
Premium Host at Qantas Airline (2025-04 – Present)
Delivered high-end customer service in a premium hospitality environment, ensuring exceptional guest experiences
- Escorted passengers through TSA Fast Track to ensure seamless, wait-free security processing
- Assisted private and VIP passengers during boarding procedures in coordination with Private Suite agents
Front Desk Agent at Silver Lake Pool and Inn (2023-06 – 2025-04)
- Experienced in front desk operations, including guest check-ins, reservations, and payment handling
- Managed daily operations including room assignments, billing and accurate record-keeping using Opera And Microsoft Office
- Maintained a polished front desk area and upheld hospitality standards to ensure a welcoming environment
Sale Associate at Loft By Ann Taylor (2022-01 – 2023-05)
- Delivered exceptional customer service by assisting shoppers, answering questions, and providing product recommendations
- Maintained clean and organized displays, processed transactions and met sales goals
- Resolved customer issues with professionalism, patience and solution focused attitude
Barista at Starbucks (2020-09 – 2022-01)
- Prepared and served a variety of beverages with consistency, speed and attention to quality
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Teacher at Islamic Center Of Northridge (2019-06 – 2020-08)
- Strong knowledge of Islamic principles, Quranic studies, and Islamic history
- Kept students on task with proactive behavior modification and positive reinforcement strategies
Education
Flight Attendant Certificate – Glendale Community College (2019 – 2031)
Information Technology / Cybersecurity – Pasadena City College (2024 – 2027)
