Yvonne Le
Information Services Professional
Talent
Norwalk, Los AngelesMember since October 23, 2025
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About
IT Administrative Analyst Experienced in Onboarding and Training | Creating User-Centered Learning & Experiences
Experience
Administrative Analyst - Division of Information Technology
- Partnered with all campus departments to support service migrations and technology initiatives, fostering collaboration and understanding as upgrades were rolled out from legacy telecom services to Microsoft Teams Voice.
- Created and maintained internal workflow documentation and end-user guides, improving clarity and accessibility during various waves of migration.
- Identified continuous workflow improvement opportunities, leading to more efficient processes and better service delivery as the user support team became experts on responsibilities.
Education
San José State University
Master of Library & Information Science - MLIS
