Zachary Certeza

Dependable and adaptable with a strong foundation in customer service, organization, and creative project management. Skilled in delivering efficient, friendly service in fast-paced environments, accurately processing orders and returns, and maintaining organized workspaces. Experienced in producing high-quality visual content, managing multiple projects, and coordinating with teams and external partners to meet deadlines. Focused on contributing to a productive, goal-oriented team.

Hill City Creative Manager | Current Job | Started in Jan 2024

• Oversaw all graphics and media production, ensuring consistent branding and high-quality visual content across digital and print platforms. 
• Managed project timelines and collaborated with team members to meet deadlines, improving overall workflow and accountability.

• Processed online orders by locating merchandise, purchasing items, and preparing them for shipment, ensuring accuracy and efficiency. 
• Handled Amazon returns and assisted customers with inquiries, providing excellent service and resolving issues quickly.

• Delivered prompt, friendly service to customers in a fast-paced environment, ensuring high customer satisfaction and repeat business. 
• Handled cash and electronic payments accurately, maintaining accountability and efficiency during peak hours. Coordinated with kitchen and drive-in staff to ensure orders

UNIVERSITY OF TEXAS AT ARLINGTON

• Sophomore for Fall Semester 2025