Zack Loudd
Operations & Programs Worker
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About
Results-driven and organized sports management professional with 5+ years of experience in collegiate athletics, event operations, and customer-facing environments. Demonstrates strong leadership, adaptability, and attention to detail in fast-paced settings. Skilled in event coordination, program operations, and client engagement. Known for maintaining high service standards while supporting efficient and well-executed operations.
Experience
Operations & Programs Worker - Wheelhouse
(2026-03)
- Support daily operations and program execution in a client-focused environment
- Set up and manage driving courses while maintaining safety and organization
- Assist clients throughout programs to improve overall experience and satisfaction
- Coordinate event setup and breakdown to ensure smooth logistical flow
- Provide strong customer service by responding to participant needs in real time
- Contribute to load management and operational efficiency across activities
Operations Assistant - Bank of America Stadium (Tepper Sports & Entertainment) - Charlotte, NC
(2021-08)
- Coordinate event setup and logistical preparation for large-scale events
- Verify tickets and assist guests with seating and event navigation
- Support crowd control and guest flow to maintain safety and efficiency
Referee & Camp Counselor - Strikers Soccer Center - Huntersville & Indian Trail, NC
(2020-08)
- Officiate matches and enforce rules to ensure fair and safe play
- Organize camp schedules, activities, and daily programming
- Supervise participants and maintain a positive, structured environment
- Assist with facility operations, including opening and closing procedures
Merchandise & Customer Service Associate - Lowe's Home Improvement - Charlotte, NC
(2024-05 - 2024-08)
- Delivered customer service by assisting with product selection and store navigation
- Managed inventory and supported restocking processes
- Assisted with merchandising, displays, and store organization
Clinic Coach - Catawba Valley Youth Soccer Association - Hickory, NC
(2021-08 - 2022-05)
- Instructed youth athletes on skill development and game fundamentals
- Designed training sessions and coaching strategies
- Promoted player growth through mentorship and structured coaching
Education
Bachelor of Science - Sports Management - Lenoir-Rhyne University (2025-08)
Business Management - Lenoir-Rhyne University (2025-08)
Canterbury Christ Church University (2024-09 - 2024-12)
