Zijada Muratovic

Dynamic healthcare operations and risk management professional with extensive experience overseeing claims operations, insurance administration, compliance coordination, legal support, stakeholder management, and executive-level communications within large healthcare systems. Proven ability to manage complex operational workflows, collaborate with senior leadership, support employee and client-facing operations, and drive organizational objectives through strategic problem-solving and process improvement. Strong background in human resources support, recruitment, onboarding, legal operations, and administrative leadership.

Director, Claims & Insurance Operations (Risk Management) - Westchester Medical Center - Valhalla, NY

(2017-04)

• Manage operational processes for professional and general liability insurance claims programs across affiliated healthcare entities.
• Coordinate intake, internal routing, and external notifications to defense counsel and insurance carriers.
• Collaborate with senior leadership, insurance brokers, outside counsel, and cross-functional departments to support organizational risk and compliance objectives.
• Oversee claims administration, reserve tracking, settlements, and billing coordination while ensuring regulatory and legal compliance.
• Serve as liaison between internal departments, external vendors, healthcare facilities, and insurance partners.
• Assist with insurance verification and credentialing coordination for healthcare professionals.
• Support investigations, client concerns, and claims resolution while maintaining strong communication and customer service standards.
• Contribute to operational improvements, reporting processes, and organizational risk mitigation strategies.

Assistant Manager / Finance - Stephen Einstein & Associates, P.C. - New York, NY

(2012-03 - 2017-04)

• Managed client documentation, legal support processes, payment reconciliations, and account tracking.
• Coordinated with attorneys, clients, and process servers to ensure timely case management and compliance.
• Reviewed legal documentation and conducted research to support case preparation.
• Maintained strong client communication and administrative organization in a fast-paced legal environment.

Human Resources Assistant Manager - Appco Group US - New York, NY

(2010-08 - 2012-03)

• Recruited, screened, interviewed, and onboarded prospective employees.
• Scheduled and coordinated employee training and orientation sessions.
• Supported workforce management, employee relations, and administrative operations.
• Maintained company records, budgets, and reporting documentation.
• Provided professional front-facing client and employee support.

Bachelor's Degree - Legal Studies - Kaplan University School of Professional Studies

Associate's Degree - Paralegal Studies - New York Career Institute