Lyndell Philander
Insurance Operations and Claims Specialist
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About
Senior Life Insurance, Claims & Retirement Administration Specialist with 18+ years' experience at Metropolitan. Proven expertise in Section 37C death claims, technical policy administration, complex value calculations, and regulatory compliance. Recognised for exceptional accuracy, analytical problem-solving, and consistent delivery under pressure. Trusted contributor to system testing, process improvement, and consultant support.
Experience
Unclaimed Benefit Consultant at METROPOLITAN (2025-05 – 2025-06)
- Section 37C retirement annuity death claim assessments
- Beneficiary tracing and resolution preparation
Technical Administrator at METROPOLITAN (2021-02 – 2025-04)
- Technical processing, value calculations, and data integrity
- SLA monitoring, query resolution, and system testing
Claims Assessor – Loans & Surrenders (Payments) at METROPOLITAN (2012-04 – 2021-01)
- End-to-end assessment and payment authorisation
- Regulatory queries, audits, and process improvements
Customer Enrolment Consultant at METROPOLITAN (2006-09 – 2012-04)
- Life insurance enrolment, underwriting interviews, and policy issuance
Consultant / Cashier at Louhen Financial Services
Receptionist at Chalk Air
Education
Executive Secretarial Course – K-Commercial College
Matric – Malibu Secondary School
