Zion Ojuma

Dependable, detail-oriented professional with a background in logistics coordination and IT support, seeking an entry-level role in customer service, scheduling/appointment setting, or logistics. Proven track record managing high-volume, time-sensitive workflows, coordinating across multiple stakeholders, and resolving customer issues professionally under deadline pressure. Comfortable on the phone, in person, and over email, with strong follow-through and attention to detail.

Quick learner who adapts easily to new systems, procedures, and fast-paced environments.

Sr.Logistics Specialist & Customer Coordinator - Chef Edna`s Cuisine - Niagara Falls

(2022-01 - 2026-12)

• Managed end-to-end coordination of customer orders and logistics workflows, maintaining accuracy and on-time completion across high-volume, time-sensitive pipelines
• Served as primary point of contact for client inquiries and issue escalations, resolving concerns quickly, calmly, and professionally over phone and email
• Coordinated timelines, schedules, and deliverables across multiple accounts simultaneously, following structured procedures to ensure accurate, on-schedule handling
• Proactively identified process inefficiencies and implemented solutions that reduced errors, reflecting strong attention to detail and ownership of assigned responsibilities

IT Support Assistant - Niagara regional library - Niagara Falls

(2023-01 - 2025-12)

• Provided technical support and customer-facing assistance to end users by phone and in person, communicating clearly under time pressure and building rapport quickly
• Diagnosed and resolved issues efficiently in a high-demand, fast-paced environment, staying composed and on task through repetitive, procedure-driven work
• Documented support tickets and resolutions accurately across a structured tracking system, reflecting strong record-keeping and data entry discipline

High School Diploma