Aliyah Haynie

Customer service and administrative professional with 7+ years of experience in customer retention, data administration, account support, appointment coordination, and high-volume customer service. Skilled at resolving complex concerns, maintaining accurate records, coordinating follow-up, and building positive customer relationships. Experienced with CRM and customer-support platforms including Salesforce, Freshdesk, and Epic.

Seeking a customer service, healthcare administration, patient services, or scheduling role.

Retention Specialist at Triumph Financial LLC (2025-05 – 2026-01)

• Managed customer accounts and used active listening, problem-solving, and retention strategies to address concerns and strengthen customer relationships.
• Handled high-volume inbound and outbound calls while maintaining professionalism, empathy, and accurate documentation.
• Reviewed customer needs and account history to recommend appropriate solutions and improve customer satisfaction.
• Documented customer interactions, follow-ups, and account updates in CRM systems while meeting productivity and quality expectations.

Data Entry Administrator at Triumph Financial Services LLC (2023-11 – 2025-05)

• Entered, reviewed, and updated high volumes of customer and account information while maintaining accuracy and attention to detail.
• Researched discrepancies, corrected documentation issues, and maintained accurate records in database systems.
• Supported team members with complex data-entry tasks and quality-assurance processes.
• Handled confidential information according to company procedures and maintained consistent productivity in a fast-paced environment.

Client Service Representative at Triumph Financial Services LLC (2021-06 – 2023-11)

• Provided customer support through phone, email, and written correspondence while resolving account and documentation concerns.
• Reviewed submissions for accuracy, identified documentation errors, and coordinated corrections with customers, clients, and internal teams.
• Communicated with customers and internal departments to resolve issues efficiently and provide clear next steps.
• Maintained accurate records and delivered professional service in a high-volume customer-service environment.

Recall Coordinator at Smile Brands Inc. (2018-10 – 2020-06)

• Coordinated dental recall appointments and contacted patients to schedule routine exams, cleanings, and follow-up care.
• Managed patient communication by phone and maintained accurate appointment and contact records.
• Followed up with overdue and missed appointments to improve scheduling and patient retention.
• Updated tracking systems and collaborated with dental office staff to maintain an organized recall workflow.

Associate of Science in Health Administration Services – Colorado Technical University

High School Diploma – Pearce High School (2009 – 2013)