Zoe Boatright

Greeting Guests, Taking orders, handling payments & Thanking Customers. Preparing Smoothies and other menu items according to company standards. Promoting products and providing concise information about ingredients and benefits.

Team Member at Smoothie King (2022-02 – 2022-09)

• Greeting Guests, Taking orders, handling payments & Thanking Customers.
• Preparing Smoothies and other menu items according to company standards.
• Promoting products and providing concise information about ingredients and benefits.
• Maintaining a clean, safe, and organized store environment, including following food safety regulations.
• Operating blenders, POS SYSTEMS,and other machinery driven equipment.
• Lifting and moving boxes up to 55 lbs and performing tasks that require bending, reaching, and scooping throughout shifts.

Shift Lead at Crumbl Cookie (2022-11 – 2023-03)

• Managed my team performance and ensured high standards of service.
• Overseeing cookie preparation; Prep, Baking, quality checks.
• Handling Customer complaints and providing support to management.
• Training and Supervising staff members to maintain operational efficiency.
• Collaborating with other shift leaders and management to achieve company goals.

Special Services Associate at Home Depot (2024-02 – 2024-08)

• Managing Customer Orders: Act as the main contact between customers and third-party contractors, ensuring orders are processed accurately and efficiently.
• Special Order Sales: Handle high-value, high-margin revenue generation by managing complex installation projects and special order sales.
• Project Coordination: Coordinate delivery, installation, and special requests with timely communication.
• Customer Service: Provide excellent service by greeting customers, assisting with complex transactions, and ensuring a positive shopping experience.
• Administrative Tasks: Manage customer inquiries, monitor stock levels, and ensure the store is clean and shopable.
• These responsibilities highlight the role's focus on customer service and project management within the retail environment.

Kinship Caregiver at Caregiver (2024-04 – 2024-11)

• Provided full-time care and supervision for my Niece, placed by child welfare services, ensuring their physical, emotional, and educational needs were met in a safe, nurturing home environment.
• Coordinated with schools, healthcare providers, and social workers to develop and implement individualized care plans, resulting in improved academic performance and emotional stability.
• Managed daily routines including meal preparation, transportation, homework assistance, and extracurricular activities, fostering consistency and security.
• Advocated for children's needs in educational and medical settings, ensuring timely access to resources and services.
• Maintained accurate records of appointments, progress reports, and communications with caseworkers to comply with agency requirements.
• Provided trauma-informed care, utilizing patience, empathy, and positive reinforcement to support behavioral and emotional development.
• Oversaw household budgeting for food, clothing, and activities, ensuring cost-effective use of resources while meeting children's needs.

Line Cook at Movie Tavern (2024-08 – 2024-10)

• Preparation and Cooking: Prepare and cook food according to recipes and menu items, ensuring high quality and consistency.
• Station Setup: Set up and maintain the kitchen station, including stocking inventory and ensuring cleanliness.
• Communication: Communicate with other cooks and staff to manage orders and maintain workflow.
• Sanitation: Maintain sanitation standards and ensure food safety.
• Teamwork: Collaborate with other kitchen staff to ensure smooth

Customer Service Associate at Wal-Mart (2025-01 – 2025-10)

• Delivered exceptional customer service to an average of 20+ customers daily, ensuring satisfaction and repeat business.
• Processed cash, credit, and debit transactions with 100% accuracy, balancing registers at shift end.
• Resolved customer complaints and returns efficiently, reducing wait times by 99.9%.
• Assisted in inventory checks and restocking, improving product availability and sales.
• Maintained a clean, organized service area in compliance with health and safety standards.
• Collaborated with team members to meet and exceed store performance targets.
• Promoted Walmart's loyalty programs and special offers, increasing sign-ups by 0-100%.

Front End Academy Trainer at Wal-Mart (2025-10 – Present)

• Training Responsibilities: Provide customer service by acknowledging customers, identifying needs, and assisting with purchasing decisions.
• Support Store Operations: Execute daily workload, model standards, and participate in team meetings.
• Inventory Management: Receive, stock, and organize merchandise, ensuring a safe shopping environment.
• Leadership Role: Act as a team lead in absence and guide associates through change.
• Education and Skills: Highlight any relevant education, such as training programs or certifications, and skills in customer service and teamwork.
• Helping customers live better, by saving money one day at a time.

H.S Diploma – Western Hills High School (2020-08 – 2023-05)

Freshman in Aviation Logistics & Business Management – University of North Texas (2023-08 – 2023-12)

In Progress in Business Management – Sophia Foundations, LBU (2026-01)