Zoe Laughlin

Customer service: help guide shoppers clothes to boost customer satisfaction Managing Sales: operating sales and accurately updated the system with each purchase Store Display and Inventory: Maintained a clean, organized sales floor and helped curate rotating seasonal clothing and accessory displays

Retail Sales at Alisha L (2019-05 – 2019-08)

• Customer service: help guide shoppers clothes to boost customer satisfaction
• Managing Sales: operating sales and accurately updated the system with each purchase
• Store Display and Inventory: Maintained a clean, organized sales floor and helped curate rotating seasonal clothing and accessory displays

Program Assistant at Frederick Community Action Agency (2018-06 – 2019-07)

• Helped make/bag food to deliver to local parks
• Interacted warmly with the people receiving food, helping make the experience positive
• Loaded and unloaded food deliveries, helping keep distribution runs on schedule
• Organized and stocked up food in the food bank

Lead Hostess at The Showroom (2024-02 – 2026-09)

• Manage reservations and seat coordination
• Managing walk-in parties, wait time, and phone ins
• Staying organized during rush hours and ensuring customer satisfaction
• Helping flow of the restaurant stay up, communicating with management, servers, and kitchen
• Handled special requests and guest concerns with a friendly, professional approach
• Keeping the environment positive

Highschool Degree – Saint Johns Catholic Prep (2017-08 – 2021-05)

Associates Degree in History – Washington College (2021-08 – 2023-12)

History – Hood College (2024-01 – 2025-12)

Bachelor Degree – Southern New Hampshire University (2026-09)