Registered Behavior Technician at Centria Autism (2024-11 – Present)
- Built and maintained trusted relationships with patients' families, communicating program outcomes and fostering engagement and confidence in care quality.
- Collected and analyzed outcomes data to support clinical program evaluation and improvement — directly relevant to donor reporting and program accountability.
- Developed familiarity with UNMH's mission, values, and community impact — building an informed foundation for representing the hospital's philanthropic goals.
ESL Teacher at Education First (EF) (2022-07 – 2024-09)
- Coordinated multi-team educational programs and managed relationships with internal and external stakeholders to advance organizational visibility and engagement.
- Composed and distributed compelling promotional materials and reports targeted at diverse internal and external audiences.
- Managed inquiries from prospective program participants, cultivating interest and guiding them through engagement processes — analogous to prospect cultivation in development work.
R&D Director at DuanTui Network Co., Ltd (2020-05 – 2022-06)
- Identified strategic corporate partnership opportunities and managed relationships with key external stakeholders to advance organizational goals.
- Developed and presented compelling proposals and data-driven reports to corporate partners and senior leadership to secure investment in programs and initiatives.
- Coordinated cross-functional teams of 100+ staff to plan and execute large-scale programs, events, and initiatives — including visibility-raising activities across a user base of 80,000+.
- Built and maintained long-term relationships with corporate partners, managing the full relationship lifecycle from initial identification through ongoing engagement.
Training Supervisor at XinQiXiang (2019-03 – 2020-05)
- Planned and coordinated high-visibility training programs and events across multiple regions, managing relationships with diverse external stakeholders including government education officials.
- Developed program materials, managed logistics, and evaluated outcomes — presenting findings to leadership in a format that informed future program investment decisions.
- Built effective working relationships with community and institutional partners to maximize program reach and impact.
Senior Trainer at 51Talk (2017-11 – 2019-03)
- Served as primary relationship manager for a network of 20,000+ stakeholders — cultivating engagement, managing communications, and maintaining trust at scale.
- Identified opportunities to improve program performance through data analysis, implementing changes that resulted in a 14.3% increase in conversion rate — demonstrating the ability to drive measurable outcomes.
- Developed persuasive training materials and proposals that secured buy-in from leadership and drove program improvements.
Product Manager at Pearson Global Education (2014-09 – 2017-02)
- Managed relationships with corporate and institutional business partners, serving as the primary liaison and cultivating long-term collaborative relationships.
- Identified new partnership opportunities and compiled partner data to inform organizational strategy and investment decisions.
- Represented the organization externally, building visibility and trust with key stakeholders in the education sector.
Teacher Supervisor at Longman Pearson (2011-09 – 2014-09)
- Managed stakeholder relationships and team operations, fostering a culture of engagement, performance, and accountability.
- Coordinated events, meetings, and programs, maintaining accurate records and reporting outcomes to organizational leadership.
