Zurit Mendez

Detail-oriented bilingual operations professional with experience in listing operations, leasing administration, quality assurance, document review, and records management within fast-paced remote environments. Skilled at maintaining listing accuracy, coordinating with brokerages and internal teams, and identifying discrepancies before submission. Proficient in CRM and MLS-based systems, with a strong track record of meeting compliance deadlines and supporting operational excellence through structured, process-driven workflows.

Operations Coordinator - Block Property Group

(2024-02)

• Manage end-to-end leasing documentation between property managers, tenants, and brokerages — including RTA, CHA, and Section 8 voucher tenancies — ensuring accuracy and completeness before submission, in line with tenant-file recordkeeping standards.
• Create, update, and maintain active rental listings across AppFolio, MLS, AH.com and similar platforms, verifying address, rent, availability, unit details, utilities, inclusions, photos, and showing instructions prior to publication.
• Prepare and process lease agreements, renewals, and amendments, including Section 8/CHA voucher approvals — generating documents, coordinating signatures, tracking lease expiration dates, and collecting required supporting paperwork.
• Respond to applicant and resident inquiries on deposits, utilities, approvals, move-in procedures, keys, and lease requirements, providing timely, professional updates to property managers and internal teams — supporting a consistent, high-quality resident experience.
• Review housing subsidy portals monthly, post payments for the correct tenants and properties, and reconcile tenant ledgers to ensure accurate, compliant financial records.
• Receive incoming maintenance requests and create corresponding work orders for the maintenance team, ensuring tasks are logged accurately and routed for timely follow-up.

Medical Records Specialist - Gaspy Home Health

(2021-12 - 2024-02)

• Reviewed OASIS assessments for accuracy, completeness, and compliance with home health regulatory and documentation standards prior to submission.
• Verified Plans of Care (POC), physician orders, visit frequencies, and treatment authorizations to ensure alignment with payer requirements and regulatory guidelines.
• Performed detailed document reviews to identify discrepancies, missing information, coding inconsistencies, and documentation errors.
• Communicated regularly with therapists, nurses, the orders team, and billing to resolve documentation gaps, confirm order accuracy, and keep patient records up to date.
• Maintained high attention to detail while managing large volumes of documentation in fast-paced healthcare environments.
• Ensured HIPAA compliance and maintained confidentiality while handling sensitive patient and clinical information
• Supported audits, billing, and claims processes through quality control review and cross-functional collaboration with physicians, coders, transcriptionists, and administrative teams.

Document Retrieval Specialist ( Legal Assistant ) - Virtual Staffing

(2021-05 - 2021-11)

• Performed quality assurance reviews to identify errors, inconsistencies, and missing information before final submission.
• Investigated documentation issues and coordinated with stakeholders to resolve discrepancies.
• Conducted detailed document reviews to identify missing information, inconsistencies, and formatting issues.
• Organized and maintained cloud-based document management systems and tracking logs.
• Coordinated with clients, providers, and external vendors to obtain and verify documentation.
• Maintained confidentiality while handling sensitive case and medical records.
• Worked in bilingual environments supporting U.S.-based legal operations.

Bachelor - Marketing and Digital Transformation - Universidad El Bosque