Florencia Faruelo

Medical student with experience in customer support and operational coordination

MontevideoMiembro desde 21 de julio de 2025

Customer Support & Client CommunicationOperations CoordinationIncident Monitoring & Follow-upProblem Solving & Analytical ThinkingStakeholder CommunicationTeam CollaborationAttention to DetailMicrosoft Office (Excel, Word, PowerPoint)Written and Spoken English Communication

Sobre mí

Medical student with experience in customer support, operational coordination, and international corporate environments. Strong analytical and problem-solving skills developed through operational support roles involving incident monitoring, stakeholder communication, and coordination with cross-functional teams. Experienced working in English with international clients in fast-paced environments.

Detail-oriented, adaptable, and highly motivated to continue developing within multinational operations and customer experience roles.

Experiencia

Operations Assistant - Inetsat - Montevideo, Uruguay

(2025-09 - 2026-04)

Provided operational support to the Project Manager responsible for international broadcasting operations.

Monitored and tracked operational incidents related to video servers and broadcasting environments.
Analyzed alerts, logs, and server behavior to identify operational patterns and potential root causes.
Coordinated with internal teams to support issue resolution and follow-up on technical inquiries.
Prepared operational reports and meeting notes for weekly client follow-up meetings.
Worked in a corporate international environment using both written and spoken English with global clients.

Customer Service Representative - SkyTel | Avanza - Montevideo, Uruguay

(2022-12 - 2024-12)

Assisted customers with product and medication-related inquiries using Farmanuario.
Managed orders and supported issue resolution processes.
Maintained and updated internal databases for stock and order control.
Delivered customer-focused support while ensuring attention to detail and service quality.

Call Center Agent – Itaú Bank Account Support - SkyTel | Avanza - Montevideo, Uruguay

(2022-06 - 2022-09)

Provided customer support regarding account opening processes for Itaú Bank clients.
Assisted users with general inquiries and troubleshooting related to account opening errors.
Maintained accurate communication and follow-up in a high-volume customer service environment.