Abril

Dynamic and detail-oriented hospitality professional with over 5 years of experience in venue management, customer service, and event coordination. Detail-focused, proactive, and able to deliver exceptional guest experiences while streamlining operations in high-volume environments.

Venue & Operations Manager at Bar Polideportivo Serra (2024-01 – 2026-12)

• Managed daily operating and closing operations, ensuring safety and regulatory compliance
• Supervised a team of 4, overseeing scheduling, training, and performance metrics
• Oversaw service for 150-200 customers daily, maintaining high satisfaction and service standards
• Managed supplier purchasing, inventory control, and accurate cash reconciliation
• Coordinated private events including weddings and communions, from planning to execution
• Addressed and resolved customer complaints promptly to uphold positive reputation
• Managed timekeeping, sales reporting, and end-of-day financial reconciliations

Bar Manager at Restaurante El Collao (2021-01 – 2024-12)

• Led bar operations and beverage service, ensuring consistent high-quality customer experiences
• Managed inventory and negotiated with suppliers, reducing waste and costs by 15%
• Delivered excellent customer service in fast-paced environment, handling high volume service
• Handled stock ordering, inventory management and storage in line with food safety standards
• Operated cash register and completed daily cash closures and financial reporting
• Trained new staff in-service procedures

Childcare Assistant at Private Families (2021-01 – 2023-12)

Occasional position

• Provided childcare for children aged 4-9, ensuring safety, supervision, and engaging activities

Bachelor in International Relations – Universidad Pontificia de Salamanca

Bachillerato – IES Isabel de Villena