Duc Thinh Nguyen

Operations management with 13+ years of experience leading warehouse and manufacturing operations. Strong background in daily operations, KPI management, capacity planning, team leadership, process improvement, cost control, facility setup and cross-functional coordination.

Operations Manager – FFM Warehouse at FLEX SPEED DELIVERY (LAZADA LOGISTICS) (2025-04 – Present)

• Lead warehouse operations across inventory, customer returns, cross-border and inbound activities.
• Drive KPI, quality and process performance; coordinate with sellers/partners and Tech teams to resolve operational issues.
• Improve productivity, warehouse utilization, inventory accuracy and operating cost.
• Manage team performance, staffing and cross-functional improvement initiatives.

Operations Manager – Choice WH & JIT WH at FLEX SPEED DELIVERY (LAZADA LOGISTICS) (2023-07 – 2025-04)

• Managed end-to-end daily operations across inbound, inventory and outbound functions.
• Controlled KPIs including OTIR, FFR, Express SLA, picking accuracy and cargo quality.
• Set up and developed inbound department covering layout, staffing, training, SOPs, issue management and capacity planning.
• Coordinated with PE, QC, Commercial, Finance and Tech teams to improve productivity, performance and cost.

Facility (Hub) Manager at FLEX SPEED DELIVERY (LAZADA LOGISTICS) (2022-07 – 2023-07)

• Managed facility staffing, work allocation, daily operations and performance against company KPIs.
• Planned facility operations, solved customer/seller issues and coordinated process improvement with PE and QC.

Manager – Production Department at OKIA OPTICAL VIETNAM (2020-12 – 2022-05)

• Set up a new workshop covering recruitment, machines, layout, processes, training and daily production operations.
• Established production processes, balance, 5S/HSE controls and quality/quantity monitoring.
• Led coordination with Technical, Vendor, PE and QC teams to improve productivity, performance and cost.

Supervisor – Production Department at AVERY DENNISON RIS VIETNAM (2017-02 – 2020-12)

• Managed production teams, daily operations, maintenance planning, materials and order lead times.
• Worked with PE and technicians to improve capacity, quality, material usage and production efficiency.

Chief Section – Production Department at CONCORD TEXTILE VIETNAM (2013-05 – 2017-02)

• Supported factory setup and established production control procedures, SOPs, training and 5S systems.
• Planned production by machine/line capacity and controlled quantity, quality, deadlines and production costs.

Bachelor in Chemical Analysis – Industrial University of Ho Chi Minh City (2013)