Tran Hieu

Results-driven Store Manager with a track record of leading teams, refining SOPs, and securing strict inventory control. Replaced guesswork with root-cause problem solving by leveraging Python, SQL, and GCP to build smart tools and automate workflows. Systematically removes operational friction, improves team efficiency, and drives retail growth.

Store Manager at Apple Authorized Reseller (2022-07 – 2025-08)

• Standardized SOPs for sales and inventory, significantly reducing operational overlap and ensuring chain-wide consistency.
• Automated 10+ KPI dashboards, cutting reporting time by 80% and enhancing strategic, data-driven decision-making.
• Leveraged sales and traffic data to optimize staff scheduling for peak-hour efficiency.
• Maintained zero inventory loss by implementing rigorous stock reconciliation and audit workflows.
• Led store upgrades and staff training, achieving Top 1 Apple Merchandise Audit 2025 across the entire chain.
• Coordinated seamlessly with Sales, MD, Marketing, and Accounting to ensure workflow precision and data accuracy.
• Drove retail initiatives resulting in a 20% YoY conversion increase and 9% UPT (Units Per Transaction) growth.

Store Supervisor at Bose (2021-06 – 2022-07)

• Managed daily store operations, floor staff scheduling, and product displays in strict compliance with brand planogram guidelines.
• Executed targeted product training and sales workshops, consistently elevating team conversion rates and service quality.
• Analyzed retail performance reports and monitored inventory cycles to optimize stock levels and minimize discrepancies.

Sales Specialist at Fujifilm (2020-02 – 2021-04)

• Delivered solution-based consultation on Fujifilm cameras, leveraging deep product knowledge to match technical specifications with customer needs and use cases.
• Guided customers through product demonstrations and hands-on device operation, helping them understand core features before purchase.
• Participated in organizing and running product workshops to introduce camera features and photography techniques to prospective customers.

Inventory Auditor & Store Operations Associate at Banana Homme (2015-11 – 2019-10)

• Conducted weekly inventory audits across multiple stores, investigating discrepancies, identifying root causes such as loss, misplacement, or process errors, and reporting findings with corrective recommendations to management.
• Worked full-time in sales and cashier operations at a flagship location (3 years), handling customer service and daily transactions.

Bachelor of Business Administration & Management in Business Administration & Management – Hanoi University of Business and Technology (2016 – 2020)