Nguyên Hồ

I have been working in the customer service field, specifically in Guest Relations and Customer Experience, since 2019. Currently, as I have a family to take care of, I am looking for a new role that offers a better personal fit while still allowing me to fully apply my customer service experience

Guest Service Agent - HOTEL DES ARTS SAIGON – MGALLERY COLLECTION (ACCOR)

(2024-01)

• Deliver exceptional guest service.
• Handle guest requests and complaints.
• Coordinate with departments to ensure smooth operations.
• Maintain luxury service standards.

Guest Experience Officer - PULLMAN SAIGON CENTRE (ACCOR)

(2020-01 - 2021-12)

• Enhance the overall guest experience.
• Resolve guest feedback and concerns.
• Support service quality improvements.
• Build positive guest relationships.
• Deliver exceptional guest service.
• Handle guest requests and complaints.
• Coordinate with departments to ensure smooth operations.
• Maintain luxury service standards.

Guest Relation Officer - HOTEL DES ARTS SAIGON - MGALLERY COLLECTION (ACCOR)

(2019-01 - 2020-12)

• Greet and engage with restaurant guests.
• Ensure exceptional dining experiences.
• Resolve guest concerns professionally.
• Uphold Accor's service standards.

DIPLOMA IN BUSINESS MANAGEMENT - Business Management - New Zealand Management Academies (NZMA)

BUSINESS MANAGEMENT IN LEVEL 5 - Business Management - New Zealand National College (NZNC)

ENGLISH FOR BUSINESS MANAGEMENT - Business Communication - Aspire2 International - New Zealand

PUBLIC RELATIONS (COMPLETED ONE YEAR) - Public Relations - Ho Chi Minh City University of Foreign Languages and Information Technology (HUFLIT) (2014-01 - 2015-12)