Nick Vy

Operations & Corporate Services leader with 14+ years of experience across multi-site operations, corporate services, and international trade execution, delivering business expansion, organizational restructuring, and operational excellence. Strong background in Corporate Services, Operational Governance, Facilities, Vendor Management, and Project Delivery, leading end-to-end site expansion, relocation, closure, and execution while ensuring compliance, disciplined cost control, and business continuity. Hands-on operations leader experienced in coordinating executive stakeholders, service partners, government authorities, suppliers, and cross-functional teams to build stable operating environments, resolve operational challenges, and support sustainable business growth.

Assistant Manager - Operations, Administration & Compliance / Acting Operations Manager - System Expansion & Governance at POLY Educational Service Co., Ltd (2022-06 – 2026-01)

Led multi-site operations, operational governance and integrated corporate services across Headquarters, Campuses, Language Centers and corporate offices, overseeing business expansion, organizational restructuring and operational transitions.

• Directed end-to-end site expansion, delivering eight new Language Centers across Ho Chi Minh City and Hanoi from site feasibility and commercial lease coordination through fit-out delivery, operational readiness and handover, consistently achieving operational readiness 7–10 days before scheduled openings.
• Led workplace relocation and operational consolidation across Headquarters, Campuses and corporate functions, coordinating phased moves, asset transitions and infrastructure readiness while maintaining operational continuity and minimizing disruption to daily operations.
• Led operational restructuring and site closures across Headquarters, Campuses and Language Centers, coordinating stakeholder transitions, vendor offboarding, asset consolidation, landlord coordination and site handback to mitigate operational risks during organizational change.
• Oversaw integrated workplace and facilities operations across multiple sites, ensuring reliable workplace services, facilities maintenance and site support operations to maintain safe, efficient and uninterrupted daily operations.
• Managed the full vendor lifecycle from sourcing, commercial negotiation and contract coordination through performance monitoring, issue resolution and vendor consolidation, enhancing service quality, operational reliability and cost efficiency.
• Directed operational controls through project handover verification, payment verification and cross-functional coordination, ensuring disciplined operational execution and consistent operational control across multiple sites.
• Represented the organization during state inspections while coordinating regulatory compliance, government liaison, expatriate administration, operational licensing and cross-agency coordination across multiple operational sites.

Deputy Director | International Trading House at QTQ Co., Ltd (2020-02 – 2022-05)

Supported the Director in translating commercial agreements into operational execution by coordinating suppliers, factories, logistics providers, certification agencies, and service partners to ensure successful cross-border shipment execution and transaction completion.

• Executed international trading operations by translating finalized commercial agreements into operational execution plans, aligning customer specifications, production schedules, logistics activities, and shipment readiness.
• Managed frozen seafood export execution, coordinating processing factories, packaging specifications, cold-chain logistics, shipment inspections, and customer acceptance.
• Supported cross-border trade execution for premium liquor and wine imports by coordinating supplier communication, inbound logistics, temporary import–re-export activities, and operational follow-up after commercial agreements were finalized.
• Coordinated export documentation with certification agencies and external service providers, ensuring timely preparation of Certificates of Origin (CO), Health Certificates, shipping documentation, and shipment compliance requirements.
• Investigated and resolved operational issues involving shipment delays, documentation discrepancies, supplier performance, and product quality by coordinating cross-functional parties, recommending operational solutions, and supporting commercial claim settlements.

ASD Manager (Administration, Services & Development) at POLY Educational Service Co., Ltd (2018 – 2020)

Led administration, facilities and corporate services operations across Headquarters, Campuses and Language Centers, supporting multi-site business operations and organizational growth.

• Led and developed a 12-member operations team while coordinating cross-functional departments and external stakeholders to deliver business priorities.
• Supervised site development and campus expansion projects, coordinating contractors, workplace setup and regulatory licensing to deliver operational-ready sites.
• Managed the operational deployment of a large-scale education partnership program across more than 50 public kindergarten locations, coordinating facilities, logistics and operational resources to ensure consistent service delivery.
• Managed procurement, facilities operations, government liaison and expatriate administration to maintain stable and compliant day-to-day operations across multiple sites.

Various Roles - Administration & Accounting Staff to Assistant Manager / Assistant to Director at POLY Educational Service Co., Ltd (2011 – 2018)

Progressively promoted from Administration & Accounting Staff to Assistant Manager / Assistant to Director, supporting procurement, workplace operations, facilities, expatriate administration, government liaison, executive coordination and multi-site operational execution.

Project Management Professional (PMP) in Project Management – Project Management Institute (PMI)

Bachelor's Degree in Corporate Finance – University of Finance & Marketing (2006 – 2010)

Certificate in Accounting & Informatics – University of Economics HCMC (UEH) (2009 – 2010)