Thủy Trịnh Thị

HR Operations & Administration Specialist with 6 years of experience in HR operations, employee engagement and cross-functional coordination within technology environments (50–200 employees). Experienced in HR documentation, onboarding, internal events and operational support. Strong ability to coordinate with multiple stakeholders and manage internal programs that enhance employee experience and organizational efficiency.

Senior Administrative at Vietnam Silicon (2025/10 – Present)

Manage office operations, supplies, and equipment for 200 employees with focus on onboarding coordination and operational efficiency.

• Manage office operations, supplies, and equipment to 200 employees.
• Collect and register new staff information and access requests, arrange seating plan, check with staff and IT to have correct working environment, laptop setup.
• Managed and planned budgets for all activities in the department on a monthly basis. Assist in financial administration, including payment request, invoice, expense tracking, and budget management. Liaise with external vendors, service providers, and stakeholders.
• Coordinated with HRBP and leadership team to organize internal communication and employee engagement activities across the company.
• Optimize the purchasing process flowchart and propose improvements to the Nexus employee information management and contract storage system.

HR Operations & Internal Communication Executive at Viettel AI (2019/06 – 2025/10)

Managed end-to-end onboarding, recruitment coordination, employee engagement activities, and internal communications for 50+ employees.

• Head of the Trade union / Head of the Youth union (Southern Office)
• Managed end-to-end onboarding process and recruitment coordination (interview scheduling, candidate communication, induction preparation).
• Maintained employee database, HR documentation, and internal records to ensure data accuracy and compliance. Monitored employee attendance and timesheet records; prepared monthly reports to manager.
• Collaborated with HR and Management to implement internal policy communications and company-wide engagement initiatives (e.g., Innovation & Ideas Program).
• Organized 40+ engagement activities annually for 50+ employees; strengthened employee experience and internal culture.
• Managed departmental budget planning and expense tracking monthly.
• Optimized administrative workflows, reducing processing time.
• Led internal communication platforms (Facebook, Rocketchat) to ensure consistent and effective messaging.

Customer Operations Executive at Sacombank (2022/01 – 2024/12)

Managed customer operations for Reputa product, including stakeholder consultations, contract processing, client training, and pipeline management.

• Conducted stakeholder consultations and needs assessment calls to identify client requirements and propose appropriate solutions.
• Prepared quotations, contracts, and related documentation in compliance with company pricing policies and approval procedures; ensured accurate and timely contract processing in coordination with Sales and Finance teams.
• Delivered product training and demonstrations to 90 clients across provincial, governmental, and ministerial sectors; achieved 40 successful contract conversions after trial phase.
• Monitored revenue pipeline and prepared monthly performance and progress reports for management.
• Managed and optimized customer administration systems, improving workflow efficiency.
• Managed social media content and measured campaign effectiveness through monthly and quarterly performance reporting.

Marketing and Public Relations Intern at Sacombank (2018/11 – 2019/4)

Supported marketing and PR efforts including video scripting, social media management, and commercial logistics coordination.

• Wrote scripts for the year-end video
• Managed Sacombank's fanpage content
• Coordinated logistics for the filming of a television commercial promoting the app launch

Master of Business Administration in Business Administration – University of Economics Ho Chi Minh City (2022/10– 2025/04)

Bachelor of Business Administration in Business Administration – University of Finance - Marketing (2015/09 – 2019/07)