Administrative Assistant at CTD Distribution (2021-10 – 2023-12)
Administrative support and order management for distribution company
- Entered Sale Orders, Invoices and Bills of Lading in a timely manner.
- Sent important documents, item lists, price sheets, and invoices to customers promptly via fax and email.
- Reviewed data for deficiencies and resolved discrepancies using standard procedures.
- Fulfilled customer requests and managed item adjustments as needed.
- Confirmed purchase orders and reported price or quantity changes to buyers.
- Placed orders for required items after verifying prices.
- Created reports for errors on customer orders and maintained organized files.
- Entered and verified inventory data, keeping track of stock levels.
- Managed accounts payable/receivable and updated pricing in the system.
Customer Support, Fulfillment, Listing - POD at Freelance (2024-02 – Present)
Freelance work covering customer support, order fulfillment, and product listing for print-on-demand business
- Find and order from the supplier.
- Directly oversee the process from Fulfillment to Last-Mile Delivery. Proactively identify orders stuck at customs or transit warehouses to notify customers before they can file complaints.
- Negotiate in-depth to convert refund requests into exchanges or Store Credit, by transparently implementing order policies to retain monthly revenue.
- Categorize complaints by topic (Product Quality, Size, Shipping Time). Identify customer complaint trends regarding inaccurate size charts and update store descriptions to reduce size-related complaints.
- Ensure consistency in brand messaging and improve customer satisfaction scores.
- Follow the process of listing products on the store, ensuring accurate information regarding variations (color, size, material).
- Research and select keywords, write titles and tags that align with market trends so that the product easily appears at the top of search results.
- Understand how product search engines work. Know how to use supporting tools (such as Google Keyword Planner, Facebook Ads, etc.).
- Collaborate with the Design team to create high-quality, realistic mockup images. Focus on close-up shots of fabric textures, stitching, or accessories to increase credibility.
