Abel Ndengeya

An accomplished sales and marketing professional with a robust diploma in the field and diverse experience spanning direct sales and customer service roles. Proven ability to build strong client relationships and deliver tailored marketing solutions that drive business growth and enhance brand presence.

Driver - Uber/Bolt - Capetown

(2018-08)

• Safely operated company vehicles to transport goods and passengers across Cape Town, ensuring timely and efficient deliveries.
• Collaborated with logistics and sales teams to coordinate delivery schedules, enhancing customer satisfaction and service reliability.

Waiter - Blue Peter - Capetown

(2009-09 - 2016-05)

• Delivered exceptional customer service by attentively taking orders and addressing customer inquiries to enhance guest satisfaction in a fast-paced environment.
• Handled customer complaints gracefully, turning potentially negative experiences into positive outcomes.
• Assisted in training new waitstaff on service standards, health and safety protocols, and effective communication skills, improving overall team performance.
• Utilised persuasive communication skills to upsell menu items, increasing average customer spend and contributing to overall revenue growth.
• Coordinated with the marketing team to implement promotional campaigns and event nights, enhancing customer engagement and brand visibility.

Sales Representative - Mazda motors - Harare, Zimbabwe

(2004-02 - 2006-12)

• Developed and maintained strong relationships with clients to understand their needs and provide customised product solutions.
• Prepared and delivered persuasive sales presentations to potential customers, resulting in increased sales conversion rates.
• Managed customer accounts by providing ongoing support and tailored service, fostering long-term client loyalty and repeat business.
• Utilised persuasive communication skills to upsell products and services, contributing to increased sales revenue and customer engagement.
• Demonstrated in-depth product knowledge during client interactions to effectively address customer queries and promote sales.

Diploma - Sales and Marketing - Trust Academy, Harare (1998-01 - 2000-11)