Retail Operations Manager
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I am an experienced retail operations professional with a strong background in store management, team leadership, stock control, debtors & creditors and customer service. Over the years, I have developed a solid understanding of retail processes, including merchandising, supplier liaison, staff scheduling, loss prevention, and daily operational efficiencies. I am highly organised, solution-driven, and able to work under pressure while maintaining high service standards and operational accuracy. I am now seeking an opportunity to apply my skills in a role that allows for growth, responsibility, and contribution to a successful retail environment.
Retail Operations, Administration, Finance & HR | Kky Maharaj Trading (10 Years)
Awarded Outstanding Leadership & Dedication – 2025
Experienced in end-to-end retail operations, financial administration, and HR management. Responsibilities include processing supplier invoices, GRVs, and managing debtors and creditors accounts, as well as resolving banking queries, billing issues, and customer payment discrepancies. Skilled in stock verification, return processing, and accurate supplier credit tracking. Managed promotional pricing, in-store marketing updates, and ensured correct system pricing throughout promotion cycles.
Handled full HR functions including staff hiring, onboarding, training, payroll processing, leave administration, and staff roster scheduling. Provided customer support for account and billing queries and resolved banking-related errors timeously. Trained incident investigator, responsible for compiling reports and implementing corrective action in line with safety, HR, and operational policies. Highly proficient in Microsoft Word and Excel, with proven ability to create efficient templates, reports, and documents to streamline workflow and accuracy.
Bachelor's Degree - Belverton Secondary - 2013
