Adi Nolf

Results-driven professional with over four years of experience in sales, training coordination, and customer service,

consistently exceeding sales targets by up to 25% and maintaining customer satisfaction ratings above 90%. Proven ability to improve team performance and deliver measurable results. Seeking an opportunity to contribute to business growth and customer success.

Promoter

-Build rapport relationship with customers

• Represent the brand at events, online, and in-person
• Promote products or services to target audiences
• Create engaging content (social media, blogs, etc.)
• Build brand awareness and drive sales
• Provide feedback to the company on customer reactions

PayJoy

Sales Representative

-Assisted customers in selecting appropriate products and services

• Built strong customer relationships to encourage repeat business
• Addressed customer concerns and provided solutions
• Maintained customer satisfaction and loyalty
• Supported team goals and service delivery standards
• Conducted product demonstration, Overcame objections and closed deals focused on customer service
• Gave customer the correct advice and understanding their needs, up-sold services and turned objection into a sale opportunity

PayJoy

Area Training Coordinator

-Trained and supported call center staff on customer service standards

• Monitored call quality and provided feedback for improvement
• Assisted with onboarding and continuous staff development
• Ensured compliance with company policies and procedures
• Improved team performance through coaching initiatives

-Ensured alignment with the company culture and values and long-term business goals during interventions

-Took supervisory on a day-to-day basis in a fast-paced retail environment and achieved growth in line with KPI objectives

-Supported field manager with recruitment and provided on-the-job training

Cell C

Call Center Agent

-Managed high volumes of inbound and outbound calls

• Resolved customer queries, complaints, and service issues
• Maintained accurate customer records in CRM systems
• Achieved performance targets including call handling time and quality scores
• Delivered professional and empathetic customer service

Provided detailed information to customers regarding billing,Shipping,warranties and other account related information to ensure clarity and accuracy

-Adhered strictly to company policies, communication scripts and regulatory requirements to maintain professional standards

-Participated in regular product trainings and team meetings to stay updated on new services, marketing trends and competitors activities

SEKURUWE COMBINED SCHOOL

Grade 12