Sebeh Nodola
Customer Service and Administration Professional
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About
Customer service and administration professional with over 10 years' experience handling customer interactions, complaints, queries, data capturing, claims administration and service-related processes. Experienced in managing high-volume customer environments, resolving escalations, processing accurate information on computer systems, and delivering professional service aligned with customer care standards. Strong attention to detail, problem-solving ability and proven ability to work under pressure while maintaining quality service delivery.
Experience
Medical Claims Administrator at Healthbridge (2025-01 – Present)
- Capture and verify patient demographics and medical claims accurately
- Submit claims ensuring compliance and accuracy
- Resolve and resubmit rejected claims promptly
- Reconcile remittances and monitor payments
- Follow up on outstanding claims and short payments
- Maintain communication with clients and providers
Warehouse Administrator (Volunteer) at Flawless Enterprise (2022-01 – Present)
- Manage stock control and inventory records
- Process invoices using QuickBooks
- Coordinate logistics and deliveries
- Handle customer and supplier interactions
Senior Customer Service Specialist at Discovery Health (2018-01 – 2025-12)
- Resolve customer queries across multiple channels
- Assist with claims and billing issues
- Maintain records and reports
- Handle escalations professionally and ensure customer satisfaction
- Logging all queries and routing all enquiries to relevant departments
- Keeping customers up to date with their queries
Real-Time Administrator at WNS Global Services (2015-01 – 2018-12)
- Monitor workforce adherence and attendance
- Produce performance reports
- Adjust schedules to meet demand
Real-Time Administrator at Aegis BPO outsourcing (2013-01 – 2015-12)
- Manage scheduling and adherence
- Generate reports and update records
Customer Service Agent at Aegis BPO Outsourcing (2012-01 – 2013-12)
- Assist customers with their prepaid and billing queries
- Provide customers with general and promotional information
- Capturing and updating customers details
- Assisting with on the floor training and escalation
Receptionist at Dr Mndebela's Rooms (2010-01 – 2012-12)
- Manage patient records and assist with administration
Administrator / Receptionist at eBandla Hotel (2008-01 – 2010-12)
- Handle front desk operations and reservations (HOST)
- Prepare invoices and coordinate events
Education
Engineering skills program N2 in Electrician – The Excellence College of ECT
Bachelor of Business Administration in Logistics & Supply Chain Management – Rosebank College
Higher Certificate in Logistics & Supply Chain Management – Rosebank College (2021-12)
Higher Certificate in International Freight Management – UNISA
National Senior Certificate – Lyttleton Manor High School (2006-12)
