Adolph Molele
Quality focused IT Support Engineer with 15+years Working experience
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About
Quality focused IT Support Engineer with 15+years Working experience with end users and infrastructure support teams to deliver system and application support Committed to providing premiere technical support to Executive -level customers,clients and vendors. Trained and certified in both windows and mac environments.with basic knowledge of cybersecurity ,recently acquired cybersecurity professional certificate
Experience
Supervisor General Maintanace /IT Specialist at Bono Property Group (2021-01 – Present)
- Maintain and Monitor the computer systems and Networks
- Diagnose hardware and software faults
- Resolving technical issues either remotely,over the phone or in person
- Monitor the wifi using unifi network OS
- Monitor the cctv cameras and resolve the associated issues
- Provide technical software,hardware and network problem resolution
- Administer MS 365 admin centre
- Setup new equipment for the new stuff including laptops and desktops
- Liaise with the service providers
- Assist the students with wifi related issues on our multiple students residents
- Check the activity logs on 365 admin centre
- Configure MFA for the users
- Help to setup the firewall rules for the network
- Segment the network between student and the stuff
- Installing and managing the Antivirus software on all the laptops /pc
Snr Tech support Engineer at Altron Group | Multichoice (2013-07 – 2020-03)
- Desktop support (windows and Apple Mac)
- Provide IT support to all the executive staff and VIP's
- Setup Mobile Devices I.E Tablets and mobile phones
- Remote assistance
- setup the Video and teleconferencing (blue jeans)
- Interact with staff on desktop problems and their resolution
- Setup computers and install software for various applications and programs and ensure proper functionality
- travelling between the sites for IT support
- Configuring ADSL routers at the executive houses
- Interact with the external vendors to get some hardware related issue resolved
Snr Tech Support Engineer at Altron Group | Scaw Metals (2009-03 – 2013-06)
- Desktop support (windows and Apple Mac)
- Assist users with all IT related problems
- Setup Mobile Devices I.E Tablets and mobile phones
- Remote assistance
- setup the Video and teleconferencing
- Maintain computer peripheral devices like printers and resolve associated problems.
- Network and connect computers within organization to better communication
- Interact with staff on desktop problems and their resolution
- Setup computers and install software for various applications and program
IT Technician JNR at Sizwe Business Networking (2004-05-17 – 2008-02-15)
- Desktop Support
- Installing hardware and software applications
- Connecting Computer equipment to a network
- Updating and maintaining of the Asset Register
- File and Print sharing
- Configuring Ms Outlook (E-mail services)
- Audit IT equipment.
Education
CYBERSECURITY PROFESSIONAL CERTIFICATE in Cybersecurity – IBM (2025-09)
NQF LEVEL 5 IT SYSTEM SUPPORT in IT System Support – Desto PTY (2007-12)
NQF LEVEL 4 IT TECHNICAL SUPPORT in IT Technical Support – Desto PTY (2004-12)
