Adrian Reddi

I am an ambitious and hardworking individual with a strong ability to learn quickly and adapt to new environments. I approach tasks with independence, clear thinking, and creativity, and I pride myself on being honest and thoughtful in my decision-making. I am confident that my dedication, work ethic, and willingness to contribute will make me a valuable asset to your organisation.

Regulatory Compliance & Product Advisory - Brilliant Professional Services

(2024-09)

• Achieved consistently high compliance accuracy by ensuring all customer information was correctly captured during the gas and electricity switching process.
• Helped reduce processing delays and rejection rates through meticulous attention to detail and adherence to regulatory standards.
• Strengthened overall operational reliability by maintaining clean, error-free customer data throughout the switch lifecycle.
• Successfully supported customers in transitioning from their current gas and electricity suppliers to British Gas or SO Energy, resulting in improved customer satisfaction and smoother onboarding.
• Increased product uptake by effectively communicating the benefits of value-added services, including the upselling of the Warm Box.
• Built trust and confidence with customers through clear explanations, personalised recommendations, and outstanding service delivery.

Sales Advisor - Huntswood

(2021-02 - 2024-09)

• Successfully drove customer adoption of OVO smart meters by clearly explaining benefits and energy-saving opportunities.
• Consistently achieved high conversion rates by tailoring solutions to customer usage and household needs.
• Helped customers transition to more efficient energy management tools, contributing to improved satisfaction and reduced billing queries.
• Built trust through clear communication, resulting in strong customer engagement and repeat interactions.
• Achieved strong registration numbers by assisting customers through seamless onboarding processes.
• Improved customer experience by ensuring accurate data capture and guiding customers through system requirements.
• Contributed to operational efficiency by maintaining high accuracy and minimizing follow-up corrections.
• Played a key role in increasing customer uptake through proactive support and exceptional service.

Sales Advisor/Retentions Agent/Verifications Agent/Team Leader - Ignition Contact Center

(2009-09 - 2019-12)

• Successfully generated new business through high-volume cold calling to broadband and mobile customers.
• Consistently met and exceeded sales targets by identifying customer needs and offering suitable product solutions.
• Built strong rapport with customers, contributing to increased conversion rates and customer satisfaction.
• Ensured 100% accuracy when confirming customer information and purchased packages, reducing post-sale disputes.
• Maintained high compliance and quality standards through thorough verification processes.
• Enhanced customer understanding of purchased services, leading to improved customer experience and fewer follow-ups.
• Successfully retained customers across Vodacom, MTN, and Cell C by offering tailored package alternatives that met customer needs.
• Reduced contract cancellations through effective negotiation and customer-centric solutions.
• Strengthened customer loyalty by offering value-driven recommendations and resolving concerns efficiently.
• Led a high-performing team by driving quality standards, monitoring performance, and implementing strong reporting practices.
• Coached and mentored advisors, resulting in improved individual KPIs and overall team effectiveness.
• Designed and implemented team and campaign-based incentives that boosted engagement and productivity.
• Fostered a culture of continuous improvement through goal setting, feedback, and targeted development initiatives.

Debt Collector - Blake and Associates

(2009-03 - 2009-08)

Responsible for contacting customers who have overdue accounts and helping recover outstanding payments on behalf of a company or financial institution.

• Discussing payment options and negotiating payment arrangements.
• Updating customer account information and payment records.
• Following company policies and legal requirements when collecting debt.
• Investigating account issues or disputes.
• Maintaining accurate records of all customer interactions.
• Working towards collection targets and performance goal

Matric - Effingham Secondary School (2008)