Aimele Cibola Mubenga
French and English Customer service representative
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About
A highly adaptable and bilingual professional with extensive experience in customer service and sales, fluent in both French and English. Proven ability to manage complex reservation systems, handle customer feedback and claims, and provide advanced technical support. Adept at resolving data discrepancies and guiding colleagues through case management.
Possesses strong problem-solving skills, attention to detail, and proficiency in Microsoft Office 365 and Google Workspace, seeking to leverage these capabilities in a Customer Service Representative role.
Experience
FRENCH & ENGLISH CONSULTANT at Lufthansa InTouch (2022-07 – Present)
- Oversaw comprehensive reservation management, ensuring tailored bookings for passenger-specific origins and destinations.
- Spearheaded Customer Feedback Management, adeptly addressing claims and processing refunds.
- Provided extensive Web Support, including chatbot interaction and troubleshooting.
- Administered expert 3rd-level support, concentrating on resolving discrepancies in data merges.
- Operated a dedicated helpline, delivering guidance and solutions to colleagues regarding case management.
SALE AGENT FRENCH at Inbel (PTY) Ltd (2020-08 – 2022-03)
- Collected customer information including names, addresses, and billing details.
- Promoted and marketed supplementary products and services to both new and existing customers via telephone.
- Collaborated closely with sales supervisors to devise effective sales strategies.
- Engaged in team meetings aimed at achieving sales objectives.
Customer Advisor at Teleperformance (2025-10 – Present)
- Possesses expertise within the retail industry.
Education
High School Diploma (Grade 12) – Muanjadi High School (2000-07 – 2006-10)
Certificate in Network – Scalabrini (2024-03 – 2025-09)
