Alenka Pietersen

I am an ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I work well by myself as well as in a team to achieve a certain objective on time and with excellence.

WORK HISTORY

Tyme Bank

Cape Town

March 2022-present

Customer Concierge Agent 

• Sales and customer service 
• Creating applications for clients in need of business funding
• Assisting clients with online applications for business funding
• Checking that all relevant documents for the application are attached before submitting it for underwriting

Cape Town

June 2021-Feb 2022

ManiPedi

Cape Town

Dec 2019-Jul 2020

Capita

Cape Town

June 2019-Dec 2019

Admin Controller

• Managing the switchboard
• Responding to customer calls and emails
• Processing payments
• Ordering of stationery and consumables
• Logging complaints and refunds
• General administration duties

• Reception and Admin duties
• Responding to customer calls and emails
• Booking appointments
• Cash handling
• Stock counts and receiving

• Answer inbound calls in a timely and friendly manner
• Evaluate problems and complaints of the callers and provide proper solutions to them
• Follow up on customer calls 
• Complete call logs and reports 

Abu Dhabi

January 2017-April 2019

First National Bank

Durban

January 2016-December 2016

Ezekiel Consulting

Durban

August 2014-January 2016

ASDA

Cape Town

August 2011-September 2012

Hostess / Server

• Greeting and seating guests
• Taking food and beverage orders 
• Serving food and beverages
• Cash handling

• Checking for valid documents on client’s profiles
• Checking that dates on documents are acceptable
• Capturing clients details correctly

• Setting Appointments with clients for Financial Advisors
• Keeping diaries up to date
• Corresponding with clients via telephone and email
• General Admin duties

• Answer inbound calls in a timely and friendly manner
• Resolve customer’s queries quickly and professionally
• Follow up on delayed online orders
• Report delayed orders to customers
• Log complaints

Falsebay College

Cape Town

January 2010- December 2010

NQF Level 4 Certificate

Major: Professional Cookery

Steenberg High School

Cape Town

2005-2009

National Cerificate