Unathi Bede
Customer Service Agent
About
To contribute to the company's digital services team by leveraging my frontline experience, unwavering commitment to compliance, and passion for digital banking innovation to enhance customer experience and drive digital excellence. I am eager to apply my skills and drive to add value to your continued success in the digital landscape. Providing world-class service to all of our players Responding to all incoming player queries, via all contact mediums including but not limited to: calls, live chat, e-mail, WhatsApp.
Learn service level standards according to the companies requirements and long-term goals and achievements, By Providing friendly, factual assistance under supervision or relevant chain of command.
Experience
Customer Service Agent - Goldrush Online
(2025-06 - 2026-02)
improving customer experience and relationships through provision and delivery of world-class service to all of our customers, Responding to all incoming player queries, via all contact mediums including but not limited to Calls, Live-Chat, E-mail or SMS.
Education
Commerce - Mandisa S.O.S secondary (2018-01 - 2022-12)
