Alex Chicumbo

Results-driven Collections & Data Specialist with extensive experience in debt recovery operations using Excalibur 4 and structuring optimized payment arrangements. Highly proficient in Microsoft Office and Google Workspace, with specialized expertise in Microsoft Excel and Google Sheets for data cleaning, accurate data capturing, reporting, and financial reconciliation. Equipped with foundational skills in SQL and Python to streamline data processes while ensuring full POPIA compliance.

Debt Collections Agent at Hahn Collections (2026-01 – Present)

• Conduct identity verifications (Right Party Contact) to enforce full compliance with legal standards and POPIA privacy regulations.
• Negotiate affordable payment terms and structure customized weekly, fortnightly, or monthly repayment schedules based on debtor financial assessments.
• Perform root-cause analysis to identify non-payment drivers, assess financial hardship indicators, and resolve debtor account disputes.
• Secure and register Promise-to-Pay (PTP) commitments within the Excalibur 4 collections management system.
• Maintain data integrity by capturing debtor updates, contact information, and detailed disposition notes accurately during live campaign calls.

Computer Lab Assistant at Thapelo Internet Cyber Café (2019-01 – 2022-02)

• Provided technical support, system troubleshooting, and routine computer maintenance across lab workstations.
• Assisted clients with document formatting, typing, database management, and online research tasks.
• Maintained an organized, fully functional, and customer-focused computer lab environment.

BEng (Incomplete) in Industrial Engineering – Tshwane University of Technology (2022 – 2024)

National Senior Certificate (Matric) – Sekhukhusa Secondary School (2021 – 2021)