Xolanisketro86

Highly organized and detail-oriented Administrator with 7 years of experience in improving office efficiency and managing office operations in a fast-paced, deadline-driven environment. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and achieve organizational objectives.

Debt Collection Agent - Alefbet Collections & Recoveries - Bryanston, Johannesburg, South Africa

(2024-07)

Effective communication techniques to negotiate payment arrangements and resolving outstanding debt. Collection policies and procedures, adhering to the principles of POPI Act. Communicating with customers over the phone and other platforms such as - SMS, WhatsApp and Email-negotiating payment plans or settlement agreements.

Working with campaigns such as RCS, Atlas Finance, Old mutual, Current Campaign Lancet Laboratories. Been reaching client target for the past 9 months and helped the team reach a record of R6.1 Million target where client target was R5.3 million. Part of team lancet being voted best team July - August 2025.

Administrator - Last Mile Logistics - Booysens, Johannesburg, South Africa

(2017-02 - 2024-04)

• Communicating with clients to clarify and resolve any invoice-related queries
• Preparing branch invoices for morning dispatch
• Filling and data capturing
• Processing invoices & receipts and compiling comprehensive payment records
• Liaise with suppliers regarding pricing, stock discrepancies and deliveries
• Maintained 100% accuracy for order input, which reduced customer queries and enhanced the overall customers

Certificate - Information Technology (End - user Computing) - iBurst Group (2014-12)

Certificate - Social Auxiliary Work - Luxe College Auckland Park (2012-12)

National Senior Certificate - Oosrand Hoer School (2004-12)