Humbulani Raphunga

Goal-orientated professional, driven by the challenge of optimizing client accounts and nurturing lasting relationships. With a solid 15 years Debt Collections and Customer Service background in the financial industry, particularly in credit card, vehicle asset finance, and retail accounts. I bring fourth a unique blend of expertise and customer-centric focus.

My distinction lies in combining keen attention to detail with strong negotiating skills,ensuring high levels of client satisfaction and financial efficiency

Handling both inbound and outbound calls on Excalibur. Delivering customer services in terms of the organisation's shared values minimum standards. Handling challenging customers in a highly pressurized environment. Do effective collections and ensure the arrear levels remain in line. Follow collections processes and negotiate payment arrangements. Work related e-mail and faxes to attend daily.Update all actions on accounts by logging notes on the system.

• Administration • Soft tracing • Resolving queries

National Senior Certificate NQF4