Alima Ntobela
Customer-focused and target-driven professional with over 3 years of experience in retail, customer service, and administrative support
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About
Customer-focused and target-driven professional with over 3 years of experience in retail, customer service, and administrative support. Strong ability to handle high-volume customer interactions, resolve complaints effectively, and build positive client relationships. Experienced in sales, CRM systems, and handling customer queries in fast-paced environments.
Currently studying Higher Certificate in Marketing at UNISA. Seeking to contribute excellent communication and sales skills within a dynamic sales call centre environment.
Experience
Sales Assistant / Part-Time Cashier at Clicks Group (2024-11 – 2026-01)
- Delivered excellent customer service in a fast-paced retail environment.
- Assisted customers with product selection and handled enquiries professionally.
- Processed transactions accurately using Point of Sale systems.
- Maintained strong product knowledge to improve customer satisfaction.
- Supported store operations while managing high customer volumes.
- Took maternity leave in September 2025 and formally resigned in January 2026.
Receptionist Trainee at Blue Bean Consultants (2023-11 – 2023-12)
- Managed front desk operations and handled customer queries professionally.
- Answered and directed incoming calls while maintaining excellent client service.
- Performed administrative duties including filing, email management, and data capturing.
- Assisted with office coordination and improved administrative efficiency.
Assistant Store Manager at MoveOn (2021-06 – 2023-10)
- Supervised and supported a team of 5 staff members.
- Increased customer satisfaction by 15% through improved service delivery.
- Reduced stock discrepancies by 10% through accurate monitoring systems.
- Trained staff on customer service standards and product knowledge.
- Resolved customer complaints professionally, ensuring customer retention.
- Assisted with sales strategies, contributing to a 5% increase in store sales.
- Managed staff scheduling and daily store operations.
Education
Higher Certificate in Marketing – UNISA
Matric Certificate – Kensington Secondary School (2020)
