Princess Mashilo

Results-driven retail professional with over 9 years of experience in retail management, customer service and store operations. Experienced in leading teams, managing inventory, merchandising, cash handling and delivering exceptional customer service. Trained in Beauty Therapy and currently awaiting certification. Holds a Code 14 Driver's Licence with PDP and is seeking opportunities in retail management, logistics, driving, beauty therapy or general operations.

Store Manager at Street Culture (2016-01 – Present)

• Manage the day-to-day operations of a busy clothing retail store.
• Lead, supervise and train staff to achieve sales and customer service targets.
• Oversee stock control, inventory management and merchandising.
• Handle cash management, daily banking and POS transactions.
• Resolve customer complaints professionally and efficiently.
• Maintain store presentation, cleanliness and compliance with company standards.
• Monitor sales performance and support business growth.

Cashier / Retail Assistant at Alex (2013-01 – 2015-12)

• Processed customer transactions accurately using POS systems.
• Assisted customers with purchases, enquiries and product information.
• Replenished stock and maintained organised merchandise displays.
• Supported daily store operations and maintained a clean shopping environment.
• Delivered excellent customer service while resolving customer queries.

Advanced Training in Beauty Therapy

Grade 11