Choshi Mellissa
Customer Service and Administrative professional
About
Customer Service and Administrative professional with over 5 years of experience in aviation and office environments. Skilled in customer support, front desk operations, data entry, and handling high-volume client interactions. Proficient in reservation systems and administrative coordination. Strong communication skills with a focus on delivering efficient and professional service.
Experience
Administrator / Receptionist - Mindworx Consulting
(2024-09 - 2025-02)
- Managed front desk operations and welcomed clients and visitors professionally
- Responded to client inquiries via phone and email
- Handled incoming mail, courier deliveries, and document distribution
- Maintained organized filing systems and performed data entry tasks
- Supported internal departments with administrative duties
- Ensured reception area remained clean and fully stocked
Customer Service Agent - NAS – Colossal Aviation Services
(2020-12 - 2024-03)
- Assisted passengers with check-in processes (manual and self-service)
- Issued boarding passes and verified travel documentation
- Provided accurate flight information, including delays and cancellations
- Managed baggage check-in, including weight verification and excess fees
- Assisted passengers with special needs, including wheelchair support
- Resolved customer queries efficiently in a high-pressure environment
Customer Service Agent - BidAir Services
(2017-12 - 2020-08)
- Delivered front-line customer service in a busy airport environment
- Assisted passengers with check-in, boarding, and travel queries
- Communicated flight updates, delays, and schedule changes
- Ensured compliance with baggage and airline policies
- Maintained professionalism while handling customer complaints
Education
Degree in Accounting Science - Accounting Science - UNISA
Certificate in Accounting Science - Accounting Science - UNISA (2014)
Matric (Grade 12) - Kgolokgothla Ledwaba Secondary School (2010)
