Alpha Macsoud Sesay

An Experienced IT Support Engineer with Vast knowledge in providing excellent support to users of all levels of technical expertise..

Proficient in a variety of IT technologies, including Windows, Microsoft, Mac, networking, cloud Computing, and Digital Marketing.

Ability to work independently and as part of a team, with Excellent problem-solving skills and Strong attention to detail.

An IT professional with over 7 years of experience with a broad spectrum of computer operating systems, software applications, and hardware

With a proven track record of success in delivering high-quality IT services to users, and i am skilled at working with complex technologies. I have the ability to effectively communicate technical information to both technical and non-technical audiences An IT professional with experience in a wide range of areas, including:

• Office 365 and Microsoft Platforms Administration
• Windows Server Administration
• Network Monitoring and Troubleshooting
• Software Application Management
• Device Installation and Support
• First-Line IT Support
• Cloud Collaboration
• Mobile Device Management
• Office 365 / Azure design, build, and deployment

A Diploma in computer Hardware and Networking, A+ Certificate, MCITP, AWS Cloud Practitioner, AWS Technical Essential, MsO365 Fundamentals, MS Exchange, MS Azure Fundamentals, Azure Artificial intelligence, Artificial intelligence Fundamentals, Prompt Engineer(AI Generative), AWS Identity Access Management(IAM), Internets Of Things (IoT) Fundamentals and currently studying towards my Cyber Security Certification