Amanda Cele

Enthusiastic and results-driven Customer Service and Retentions professional with over 10+ years' experience across telecommunications, fleet management, and customer retention environments. Strong background in administration, CRM systems, and customer relationship management, with a proven ability to retain customers, resolve escalations, and support operational efficiency.

Planner Administrator & Retentions Agent - Altech Netstar

(2018-01 - 2024-12)

• Booked fleet and consumer customers daily according to service requirements.
• Managed technician dispatching and job allocation processes.
• Ensured tracking systems were active and functioning correctly.
• Handled confidential customer information with professionalism and discretion.
• Identified customer needs and provided suitable retention solutions.
• Captured and updated customer feedback and service data on CRM systems.

Customer Services & Retentions Consultant - WNS Global Services / Vodacom

(2012-01 - 2017-12)

• Built and maintained strong customer relationships to reduce churn.
• Implemented retention strategies to optimize revenue and customer satisfaction.
• Analysed customer feedback and compiled performance reports.
• Retained, upgraded, cancelled, and managed customer contracts.
• Updated customer information on M2 and C3D systems.
• Ensured efficient resolution of customer queries and complaints.

Customer Services Consultant - Aegis / Virgin Mobile UK

(2011-01 - 2012-12)

• Answered inbound customer calls and resolved service-related queries.
• Provided accurate product and account information to customers.
• Resolved customer issues efficiently and professionally.
• Provided administrative support including emails and correspondence preparation.

Matriculation - Rossburgh High School (2003-12)

Diploma - Human Resources - Oval International College (2005-01 - 2006-12)