Amelia Molobela

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with, I am excellent in working with others to achieve a certain objective on time and with excellence

Senior Fund Administrator - Alexforbes

(2022-07)

Checking assistance from 01.04.2026 Till Date

• Processing of withdrawal claims, Death Claims and completion of Recognition of transfer section 14
• Communicating with employers, brokers, attorneys, members and beneficiaries in writing, telephonically and on emails
• Assessing documents in line with the company standard procedure
• Request documents from clients and their families
• Updating of members, applicants/ dependents and late member details on systems
• Processing claims, calculating and requesting Tax on withdrawal claims and Death claims
• Provide information related to death benefits and various payments at death claims as per section 37c
• Process all allocated death benefits claims through workflow
• Process address and banking details accordingly after verifications are done.
• Obtaining documentation in preparing for payments
• Paying claims, paying late estate, paying advances and Pledges
• Completing and submitting necessary statistical reports
• Telephone queries and giving exceptional customer service
• Preparing files for payments
• Sending claims for authorization
• Preparation of members benefit statement
• Writing breakdown payment letters to members, beneficiaries and companies
• Disability and Death Proceeds allocation
• Checking and releasing claims for payments
• Processing Proceeds for Disability and Death proceeds
• Providing Reports for Monthly stats reporting for the Board and Employers

Client Services liaison / Death Claims - Metal industries Benefit funds Administrators

(2012-07 - 2014-09)

• Assessing documents in line with company standard procedure
• I answer and screen in-bound calls and external calls
• Provide member & pensioner customer service by resolving claim queries or escalating to relevant department
• Update applicants/ dependents & late member details on systems for death claims
• Calculations, withdrawals etc.
• Request relevant application documents from all parties to a claim
• Prepare and generate letters, tax directive applications
• Provide information related to death benefits and various payments at death claims as per section 37c
• Process all allocated death benefits claims through workflow
• Process address and banking details accordingly after verifications are done
• Communicating with dependents, attorneys, company’s- written and Verbal
• Obtaining documentation in preparation for payments
• Paying claims, paying estate late, paying advances and Housing loans
• Interviewing claimants when there are disputes
• Completing and submitting necessary statistical reports
• Telephone queries and giving exceptional customer service
• Writing letters to the beneficiaries and companies requesting
• Complete employment confirmation form or any other
• Request documents from clients and their families
• Preparing files for payment
• Tax request from SARS
• Forward breakdown payment letters to the beneficiaries and companies

Section 14 Transfer Administrator - Silica

(2014-10 - 2015-05)

• Processing of new business applications
• Administration of transfers from approved fund to another approved fund
• Calculating of work administrated
• Liaising with brokers and Asset Management companies
• Processing of Retirement Annuity, Pension and Provident fund application forms.

Withdrawals Claims Clerk - Metal industries Benefit funds Administrators

(2008-05 - 2012-07)

• Administration of withdrawals claims
• Obtaining documentation and information in preparation for payments
• Update of members details on system
• Investigating missing contributions from companies
• Calculating claims and Requesting tax on applicant benefit
• Sending payment letters to claimants

NSC (N3) - Business Management (Equivalent to Matric) - Ekurhuleni West Campus (2003 - 2003)

N4 - Human Resource Management - Ekurhuleni West Campus (2004 - 2004)

N5 - Human Resource Management - Ekurhuleni West Campus (2005 - 2005)

N6 - Human Resource Management - Ekurhuleni West Campus (2005 - 2005)

Nqf level 6 - Management & Administration of Retirement fund - Novia One Business School (2025 - 2026)