Amelia Ntori

My name is Amelia Ntori, and I'm a motivated, hardworking, and people-oriented individual who enjoys helping others and creating positive experiences. I have experience working in customer-focused environments where I've developed strong communication, problem-solving, and teamwork skills. I pride myself on being patient, professional, and able to stay calm under pressure while ensuring customers feel heard and valued.

I'm always eager to learn new skills and grow both personally and professionally. What excites me most about this opportunity is the chance to be part of a company where I can make a difference through excellent customer service while continuing to develop my career. I believe my positive attitude, willingness to learn, and commitment to delivering great service would make me a valuable member of the team.

Call Centre Agent at Icon Africa (2021-06 – 2021-11)

Appointed as A leads generator, speaking to potential client, generating interest and passing the lead through to one of our clients.

• Speak to potential clients and generates interest.
• Ensure that the person qualifies for the product offered.
• Updates the system with the call outcome.
• Update information as may be required from time to time.
• Ensure that the quality of the lead meets the company standard.
• Uphold the company policies and procedures.
• Live our core values.
• Protect the company, our clients and the brand at all times.
• Apply exceptional time management skills.
• Ensure that client brand values are upheld through all interactions with relevant consumers.

Heineken Sales Promoter at Snapped (2022-04 – 2023-08)

• Representing the company in-store and at industry events
• Actively engaging with customers
• Answer questions to generate interest in products
• Attend and participate in company events

Admin Intern at PEO Information Technologies (2024-08 – 2025-12t)

• Maintain Up to date written documentation related to the departments business activities
• Validate and verify information and documents submitted for accurate capturing and Further Handling
• Ensure the systems/ registers used are kept up to date.
• Allocate reference numbers and accurately capture related documents o different systems.

Matric – John Orr Technical High School (2019)

Bcom in Business Management – Damelin (2020 – 2020)

Higher Certificate in Economics and Management Sciences – Unisa (2021)