Anbin Govender

Experienced IT support and systems professional with a strong background in desktop support, server administration, Office 365, Azure, Active Directory, MS Exchange, Online Exchange, Entra, SharePoint, Teams, Intune, networking, data backup management, end-user support across onsite and remote environments. Proven ability to successfully troubleshoot various technical issues and identify root causes, support users efficiently, and maintain reliable business systems by performing pro-active support to resolve minor issues immediately before they become a larger issue if left unattended. I have a passion for the service industry especially because I get to assist people with all kinds of technical issues and it's such an amazing feeling when you are done assisting someone and you know you have left that person in a better state then when you first arrived.

IT Systems Administrator - Magsol IT

(2025-09 - 2026-03)

• Provide daily IT support to users and resolve technical issues timeously. Both remotely & onsite.
• Support Microsoft 365 services, user accounts, devices, and business systems.
• Troubleshoot desktop, network, email, and application-related issues.
• Install, configure & support UDM Pro, ubiquiti

IT Technician - Randaid Association

(2024-12 - 2025-09)

• Provided IT support to staff, troubleshooting end-user computing, network, and application issues.
• Administered Microsoft Cloud (Entra, Exchange, Intune, Security) and maintained backups and network infrastructure.
• Configured and supported emergency/panic buttons for residents and set up new hardware and network devices.
• Logged and tracked calls, escalated where needed, and provided clear updates to clients.
• Initiated and delivered several internal projects at no cost: Automated leave application system using SharePoint, Power Apps, Outlook, and Forms.
• Built a patient medical-history database in MS Access and a simple intranet site.
• Implemented a ticketing system for logged calls.

Desktop Support Specialist - Assupol Life

(2023-10 - 2024-11)

• Delivered 1st–2nd line support to head office, branches nationwide, and home-based users.
• Administered Active Directory (on-premise and hybrid) and Microsoft Exchange (on-premise and hybrid).
• Managed endpoint devices using Desktop Central (patches, updates, configuration) and supported multi-function printers.
• Handled network and VPN troubleshooting (including router setups for remote users) and daily data backups.
• Performed daily server and virtual-machine checks and provisioned/configured VMs on Windows Server.
• Repaired and rebuilt laptops and desktops (hardware and software) to keep staff productive.

Service Desk Consultant (FNB Head Office) / Senior Technical Support Consultant (Providing support to clients in USA) - Netsurit

(2018-05 - 2020-02)

• Provided IT support to FNB staff, resolving desktop, application, and network-related issues.
• Supported Microsoft 365, Exchange, and Active Directory, including account management and password resets.
• Assisted with basic network connectivity, VPN, and remote-access issues for employees across branches.
• Provided first- and second-line IT support to users, troubleshooting hardware, software, and network issues.
• Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
• Supported Microsoft 365, Exchange, Active Directory, and basic Azure/Entra environments.
• Performed backups, monitored server and network performance, and assisted with basic security and patching.
• Logged and tracked tickets, communicated resolutions to users, and escalated complex issues to senior engineers.
• Provided first- and second-line IT support to users based in America.
• Troubleshooting hardware, software, and network issues.
• Performed daily server and virtual-machine checks and provisioned/configured VMs on Windows Server.
• Repaired and rebuilt laptops and desktops (hardware and software) to keep staff productive.

IT Support Technician - Grit Procurement Solutions

(2014-08 - 2018-03)

• Provided IT support to staff, troubleshooting desktop, laptop, printer, and network issues.
• Assisted with basic Active Directory and Microsoft 365 / Exchange support, including account management and password resets.
• Supported the procurement of IT hardware and software, maintaining inventory and assisting with setup and deployment.
• Responded to helpdesk tickets, logged issues, and provided clear updates to users and management.
• Performed routine maintenance, software updates, and basic security checks to keep systems running smoothly.

Senior Technical Support Analyst - Discovery Life

(2010-09 - 2013-11)

• Supported internal users with desktop, laptop, and mobile-device issues, including software and connectivity.
• Managed user accounts in Active Directory and supported Microsoft 365 / Exchange environments.
• Assisted with basic network troubleshooting, VPN, and remote-access issues for staff.
• Installed and configured new hardware and software, and performed routine maintenance and updates.
• Logged incidents, followed up on tickets, and escalated higher-level problems to the infrastructure or security team.

IT Support Specialist - Momentum

(2005-12 - 2010-08)

• Delivered 1st-line IT support to staff, resolving calls and tickets for desktop, email, and network issues.
• Handled basic Active Directory account management, password resets, and Office applications support.
• Provided telephonic and onsite assistance for hardware faults, software installations, and printer issues.
• Updated and maintained support documentation and knowledge-base articles for common issues.
• Assisted higher-level teams with monitoring, reporting, and basic system-health checks.

Roadside Assistance Call Centre Agent - Daimler Chrysler South Africa (Mercedes Benz S.A)

(2004-02 - 2005-11)

• Handled inbound calls from customers requiring roadside assistance, assessing incidents and capturing key details.
• Coordinated with service providers and technicians to dispatch roadside assistance in a timely manner.
• Provided clear and professional communication to customers, updated them on response times and status.
• Logged and updated all cases in the company system, ensuring accurate records and follow-up.
• Maintained composure and empathy while dealing with high-pressure and emergency situations.

Grade 12 - Secondary Education (2002 - 2002)

Certificate in PC Engineering - Computer Engineering (2003 - 2004)

Diploma in IT Networking - IT Networking (2003 - 2005)