Leads generator sales agent - 3i solutions - Cape Town, South Africa
(2025-06 - 2025-11)
- Achieved and exceeded monthly sales targets through strategic planning and customer engagement.
- Responded to client enquiries promptly, providing detailed product information and addressing concerns.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
Technical Support Representative - CCI - Cape Town, South Africa
(2023-10 - 2025-01)
- Initiated and managed high-volume cold calls to potential clients in the insurance sector, consistently meeting daily call targets.
- Collected and verified missing documentation required for insurance claims, ensuring completeness and accuracy to facilitate claim processing.
- Developed rapport with clients over the phone to gather necessary information and provide assistance in the claims submission process.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, applications and software.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
- Provided clear and concise step-by-step technical support to guide clients.
- Conducted tactical troubleshooting to identify faults.
- Diagnosed system and software malfunctions, guiding users through step-by-step solutions.
cold calling sales agent - 3i solutions - Cape Town, South Africa
(2019-10 - 2021-05)
- Responded promptly to technical support requests related to the Campaign Toast platform, ensuring minimal downtime for clients.
- Diagnosed and resolved software and hardware issues for end-users, improving overall customer satisfaction.
- Provided high quality customer support, ensuring customer satisfaction.
- Read and resolved technical issues, troubleshoot problems.
- Email & follow up on requests offering solutions.
- B2B inquiries.
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
- Listened intently to customers to identify upselling opportunities.
- Responded to client enquiries promptly, providing detailed product information and addressing concerns.
Advisor - webhelp - Cape Town, South Africa
(2016-07 - 2019-07)
- Handled customer cancellations promptly to revenue loss and maintain customer loyalty.
- Assisted customers with booking processes, ensuring accuracy and efficiency.
- Processed customer payments with a focus on security and compliance.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Worked closely with junior advisors, mentoring them on best practices and advanced financial planning techniques.
- Consulted with clients using preferred channels, maintaining customer satisfaction.
- Advised and implemented appropriate insurance cover for clients.
