Andri Hirselman

Customer-focused professional with over 20 years of experience in customer service, client communication, administrative support, sales support, and operational coordination across multiple industries. Experienced in delivering professional customer service through phone, email, and digital communication channels while maintaining strong customer relationships, resolving issues efficiently, and ensuring positive customer experiences. Currently working in a remote SaaS environment where I support customers daily, manage queries, maintain systems, update records, and contribute to smooth customer and operational workflows.

Known for excellent communication skills, empathy, professionalism, reliability, and the ability to balance customer satisfaction with business goals.

Senior Customer Support, SaaS Operations & Client Care Specialist - 911 Response 24 - South Africa

(2019-01)

• Provide daily customer support through multiple communication channels
• Resolve customer concerns with professionalism and empathy
• Maintain customer records, CRM systems, and support documentation
• Support onboarding, product understanding, and customer satisfaction
• Coordinate with internal teams to resolve customer issues efficiently
• Support operational workflows and administrative processes
• Translate technical processes into customer-friendly guidance
• Maintain strong customer relationships and trust
• Assist in improving service quality and customer experiences

Customer Service, Sales Support & Administrative Experience - Multiple Roles - South Africa

• Supported customers across diverse customer-facing industries
• Managed client communications and customer service processes
• Assisted with sales support and customer retention
• Maintained accurate records and administrative support systems
• Built strong customer relationships through service excellence
• Supported business growth through dependable customer care

High School Diploma / Equivalent