Nontando Makhubu

I have an IT professional with 14 years of experience in helpdesk management and IT Support. Also has A+ and N+ certifications and possesses strong analytical skills, adaptability, and the ability to work effectively in a team.

IT SUPPORT SPECIALIST - Actom (Gentron)

(2023-10)

• Ensuring ongoing customer satisfaction by efficient planning of field operations, timely tools and parts delivery and timely resolution of user issues.
• Providing SYSPRO ERP consultancy to customers both in-person and remotely and engaging with the Syspro Solutions Technical and Infrastructure.
• Responsible and accountable for the smooth running of all computer systems within the limits of requirements, specifications, costs and timelines.
• Handle all IT Requisition and IT stock.
• Maintain integrity of the infrastructure, servers and security.
• Administer servers, desktop computers, printers, routers, switches, firewall, phones, tablets, software deployment, security updates and patches, Antivirus.
• User Support / Training.
• Ensure network connectivity throughout the LAN infrastructure.
• Manage onsite documentation pertaining to Servers, Network devices, software.
• User administration.
• Monitor Backups.
• Firewall and Wireless security management - f/when required.
• SharePoint/Office 365/Teams/OneDrive management.
• Weekly/Monthly reporting.
• Evaluate new hardware and software opportunities.
• Maintain asset register with replacement planning and budgeting.
• Handling of projects/project management.
• Routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports.
• NVR/Camera - Basic support.
• Smartboard/Projector/Apple TV Support.

IT SUPPORT SPECIALIST - DHL Supply Chain

(2017-10 - 2022-06)

• Responsible for attending to calls (granting access, password reset, remote assisting user etc.).
• Monitoring and ensuring SLA compliance.
• Responding to client incidents by assigning, maintain and resolving incidents.
• Taking ownership of Incident management lifecycle (logging to closure).
• Prompt feedback on escalated client queries.
• Task Request logging.
• Managing and controlling movement of service engineers.
• Report Writing on incident.
• Documentation of Incidents service dockets 2nd level support for Vodacom website and My Vodacom App.
• Troubleshoot issues for both Vodacom website and My Vodacom.

IT SUPPORT SPECIALIST - BCX-Vodacom

(2013-04 - 2017-09)

• Attending to calls (granting access, password reset, remote assisting user etc.).
• Monitoring and ensuring SLA compliance.
• Responding to client incidents by assigning, maintain and resolving incidents.
• Taking ownership of Incident management lifecycle (logging to closure).
• Prompt feedback on escalated client queries.
• Task Request logging.
• Managing and controlling movement of service engineers.
• Report Writing on incident.
• Documentation of Incidents service dockets 2nd level support for Vodacom website and My Vodacom App.
• Troubleshoot issues for both Vodacom website and My Vodacom.

IT SUPPORT SPECIALIST - BCX

(2011-02 - 2013-03)

• Software Support and Maintenance- through working knowledge in the application of Installation, configuration and upgrading of existing systems.
• Assisting and handling user calls.
• Setup and maintain documentation and standards.
• Ensure documents are reviewed as per the schedule.
• Prepare systems and documents for auditing purposes.
• Action and rectifying audit findings.
• Implement and maintain application security (users and roles, assign privileges).
• Perform application tuning and performance monitoring.
• Plan, design, and implement changes.
• Work as part of a team and provide 24x7 support when required.
• Perform general technical troubleshooting and give consultation to development teams Interface with Vendors Manufacturers for technical support.
• Deliver within projects as per requirements, objectives, and deadlines.
• Ability to troubleshoot and do fault finding.
• Development of Reports and Dashboards.

IT SUPPORT SPECIALIST - Allied Mobile Communication

(2011-02 - 2013-03)

• Attending to calls (granting access, password reset, remote assisting user etc.).
• Monitoring and ensuring SLA compliance.
• Responding to client incidents by assigning, maintain and resolving incidents.
• Taking ownership of Incident management lifecycle (logging to closure).
• Prompt feedback on escalated client queries.
• Task Request logging.
• Managing and controlling movement of service engineers.
• Report Writing on incident.
• Documentation of Incidents service dockets 2nd level support for Vodacom website and My Vodacom App.
• Troubleshoot issues for both Vodacom website and My Vodacom.

A+ N INFORMATION TECHNOLOGY - Information Technology - CTU, Knowledge Is Virtue Academy - Boksburg, Johannesburg (2013 - 2013)