Angela Earle

Experienced hospitality professional with more than 20 years of international experience across luxury hotels, lodges, resorts, facilities management and business development. Proven expertise in guest experience, operational excellence, quality assurance, service standards, staff development and compliance. Extensive background within award-winning hospitality establishments including Singita Boulders Lodge, Michelangelo Hotel, Serengeti Golf Estate, Mount Grace Country House & Spa, Bakubung Game Lodge and Emperors Palace.

Skilled in conducting operational assessments, identifying improvement opportunities, maintaining brand standards and delivering exceptional guest satisfaction. Known for strong attention to detail, objective evaluation, professional reporting and the ability to work independently while maintaining the highest standards of hospitality excellence.

Facilities Manager at HD PROPERTIES (2022-09 – 2026-07)

• Manage daily operations across commercial property portfolios.
• Conduct routine inspections to ensure compliance, safety and maintenance standards.
• Coordinate contractors, service providers and maintenance programmes.
• Manage tenant relationships, lease administration and operational communications.
• Oversee fire safety compliance, emergency preparedness and building standards.
• Prepare operational reports, quotations and recommendations for property improvements.

Business Development Executive at BIDVEST PRESTIGE (2019-07 – 2022-08)

• Developed new business opportunities throughout the Mpumalanga region.
• Conducted site assessments and operational surveys.
• Prepared proposals, quotations and tender submissions.
• Built long-term client relationships and managed service delivery expectations.
• Assisted with operational implementation and quality assurance processes.

Area Consultant at BIDVEST STEINER (2018-07 – 2019-06)

• Managed client portfolios and service quality standards.
• Conducted customer site inspections and service reviews.
• Promoted value-added solutions and maintained customer satisfaction.
• Achieved business growth and sales targets.

Operations Manager / Contract Manager at HOSPITALITY SOLUTIONS COMPANY (2012-04 – 2018-06)

• Managed multiple client contracts and operational service delivery.
• Conducted site inspections and quality evaluations.
• Led recruitment, training and workforce management.
• Managed tenders, quotations and client retention programmes.
• Oversaw payroll, compliance and labour relations.
• Maintained high operational standards across multiple sites.

Banqueting Manager at MICHELANGELO HOTEL (2011-01 – 2011-12)

• Managed banqueting operations, staffing and guest satisfaction.
• Controlled departmental profitability, budgets and service standards.
• Led training and development of operational teams.

Assistant Food & Beverage Manager at SERENGETI GOLF & WILDLIFE ESTATE (2009-01 – 2011-12)

• Managed restaurant, bar and event operations.
• Monitored guest satisfaction and service quality.
• Oversaw training, cost control and operational performance.

Assistant Lodge Manager at SINGITA BOULDERS LODGE (2007-01 – 2009-12)

• Managed guest relations within a world-renowned luxury safari lodge.
• Maintained Singita's exceptional service standards.
• Supervised lodge operations, housekeeping and staff training.
• Contributed to the guest experience that earned international hospitality awards.

Assistant Food & Beverage Manager at MOUNT GRACE COUNTRY HOUSE & SPA (2007-01 – 2007-12)

Food & Beverage Duty Manager at BAKUBUNG GAME LODGE (2005-01 – 2007-12)

Head Receptionist / Duty Manager at GODDARD ARMS HOTEL, UNITED KINGDOM (2003-01 – 2005-12)

Assistant Casino Floor Manager / Assistant Restaurant Manager at EMPERORS PALACE CASINO & CONFERENCE RESORT (2002-01 – 2003-12)

Hospitality Trainee at ROYAL HOTEL DURBAN (2000-01 – 2001-12)

Hospitality Management Qualification in Hospitality Management – International Hotel School