Sandi Glutz

Hospitality and lodge operations professional with over 12 years' hands-on experience managing guesthouse and property-based operations end-to-end. Proven ability to independently manage full lodge and guesthouse operations across guest experience, financial control, and infrastructure oversight. A rare all-round operator combining hospitality, finance, and practical technical capability.

Experienced in both owner-run and structured business environments, with a strong ability to maintain systems, standards, and accountability. Calm, dependable, and solutions-focused, with proven ability to take full operational responsibility. Comfortable managing operations in owner-run and remote property environments.

Lodge Manageress (Locum / As Required) at Dreamcatcher Lodge (2014-01 – Present)

Boutique Beachfront Lodge - Stepped in to manage full operations during transition periods, ensuring continuity and stability

• Stepped in to manage full operations during transition periods, ensuring continuity and stability
• Maintained consistent guest experience and operational standards across all areas of the lodge
• Took full responsibility for day-to-day lodge operations, working independently across guest services, housekeeping, and service coordination
• Provided direct guest hosting, arrival coordination, and on-site guest support
• Oversaw financial controls including stock management, cost awareness, and operational spending
• Coordinated suppliers, procurement, and general operational logistics
• Identified and resolved operational and infrastructure-related issues
• Maintained high property standards, functionality, and overall guest readiness within a boutique lodge environment

Self-Employed at Sandi Glutz Photography (2022-01 – Present)

Client-based photography service business managing end-to-end operations from enquiry through to delivery

• Manage a client-based service business from enquiry through to delivery
• Handle bookings, scheduling, communication, and overall client experience
• Photograph clients and manage the full capture process
• Edit and deliver final images using professional workflow
• Manage quotations, invoicing, payments, and recordkeeping
• Plan workflow, scheduling, and delivery timelines

Manager & Administrator at Glutz Property Group (2005-01 – Present)

Commercial property environment with full operational and administrative functions

• Managed full operational and administrative functions of a commercial property environment
• Coordinated tenants, lease agreements, and day-to-day communication
• Oversaw maintenance, repairs, and overall property upkeep
• Managed accounts, billing, and payment tracking
• Managed debtors and creditors and full accounting function from invoicing through to trial balance for external accountant, including during property wind-down

Owner / Operator at False Bay Guest House (2004-01 – 2014-12)

Owned and operated a guesthouse with full operational responsibility covering all aspects of guest experience and business management

• Owned and operated a guesthouse with full operational responsibility
• Managed bookings, guest communication, arrivals, and departures
• Managed all guest interaction, service delivery, and overall guest experience
• Prepared meals and managed guest service delivery
• Managed staff, housekeeping, and daily operations
• Controlled stock, purchasing, and supplier relationships
• Managed debtors and creditors and full accounting function from invoicing through to trial balance for external accountant
• Handled property maintenance, minor repairs, and contractor coordination to maintain operational readiness

Accounts Support at Meyzen Hardware (2001-01 – 2003-12)

Accounting Services support role

• Accounting Services

Debtors & Creditors / Stores Control at Vryheid Cranes cc (1997-01 – 2000-12)

Spares department and accounting management within structured systems and procedures

• Managed spares department including sourcing, pricing, and costings
• Liaised with suppliers to ensure correct specifications and pricing
• Prepared costings for quoting and job allocation
• Controlled stock and job card costing processes
• Worked in accounts using Sage Pastel
• Managed debtors and creditors, invoicing, purchase notes, and supplier statement reconciliations
• Worked within structured systems, procedures, and reporting standards

National Diploma (Journalism)

Matric