Senior Sales Consultant / Branch 2IC
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I am a customer-centric sales professional with 10+ years of experience in retail and financial services, specialising in consultative selling of loans, credit cards, credit life, funeral insurance, overdraft facilities, and account switching products such as salary and debit order switching. I consistently deliver results through cross-selling and up-selling, strong leads management, and disciplined follow-up. As Branch 2IC, I support daily branch operations including opening and closing, stocktake, CAM receipting, audit readiness, and performance monitoring.
I have received multiple top performer awards and regional support recognition, and I excel in both independent work and team leadership.
Senior Sales Consultant / Branch 2IC - African Bank
(2014-06 - 2025-12)
I drove consultative sales across a broad range of financial products, including loans, credit cards, credit life, funeral insurance, overdrafts, salary switching, debit order switching, and tech deals. I managed leads through distribution, cold calling, canvassing, and structured follow-ups, while maintaining strong customer relationships. In my Branch 2IC capacity, I supported branch operations, ensured compliance readiness through audit management and paperless file control, and coordinated with head office and external suppliers to keep branch processes running smoothly.
Sales Consultant - House & Home (Shelly Beach) - Shelly Beach
(2009-12 - 2014-05)
I sold furniture and related products using a customer-focused approach, ensuring customers received accurate product information and suitable recommendations. I increased average basket value by selling extended warranties and add-ons, while maintaining department standards in line with SOP. I managed ordering from suppliers, supported marketing and canvassing activities, and ensured consistent product knowledge to promote company offerings to different customer groups.
Matric - Matric (Grade 12) - A.J Mwelase Senior Secondary (2004)
NDip - Marketing Management - Durban University of Technology (2005-01 - 2009-01)
